Micro1
AI trainer
Customer Services AI Trainer (Talent pool)
Required Skills
Customer services
Verbal communication
Conflict resolution
Multitasking
Job Description
Job Title: Customer Services AI Trainer (Talent pool)
Job Type: Contract- Full-time or Part-time
Location: Remote
Job Summary
For UK-Based candidates.
Join our customer’s team as a Customer Services AI Trainer (Talent pool) and play a vital part in shaping the next generation of customer support solutions. In this role, you will leverage your customer service expertise and communication skills to train and refine AI models, ensuring exceptional customer experiences and advanced support capabilities. This is a unique opportunity to work at the intersection of technology and service, influencing how AI solutions understand and resolve real-world customer needs.
Key Responsibilities
Design and develop training data and scenarios to enhance AI-driven customer service solutions.
Evaluate and annotate customer interactions to improve AI model accuracy and effectiveness.
Collaborate with product and engineering teams to identify gaps and optimize AI learning outcomes.
Utilize your conflict resolution skills to teach AI models nuanced, empathetic responses to challenging interactions.
Conduct regular audits of AI conversations to ensure high-quality, human-like responses.
Stay current with industry trends in customer service and AI, applying best practices to model training.
Provide feedback and suggestions for feature improvements based on customer interaction insights.
Required Skills and Qualifications
Proven experience in customer service.
Exceptional written and verbal English communication skills with a keen attention to detail.
Demonstrated ability to multitask and manage multiple priorities in a fast-paced, remote environment.
Strong conflict resolution and de-escalation expertise.
Ability to translate customer needs into actionable insights for AI training.
Comfort with technology and willingness to learn new tools and platforms.
Collaborative mindset with a passion for continuous improvement.
Preferred Qualifications
Previous experience in AI training or data annotation roles.
Familiarity with customer service software and AI platforms.
Background in language analysis, linguistics, or related fields.
To apply for this job please visit refer.micro1.ai.