Customer Support for B2B sales

MinMaxDeals company is a wholesale distributor of branded cosmetics for e-commerce businesses. 

We are currently looking for customer support for a full-time job.

Go above and beyond to “Wow” our customers. We’re searching for those who can engage with our customers and think critically to help customers find the right products, set up their accounts, track down orders, and sometimes get creative with solutions.

The IDEAL Candidate knows Shopify and Amazon Platform. Remote position. Work from home.

Duties:

1. Opening new wholesale accounts for new clients and verifying information provided
2. Phone, email, and chats support
3. Actively problem-solve and innovate on behalf of customers with good judgment to ensure the appropriate customer outcome.
4. Follow detailed verbal and written instructions.
5. Ability to empathize with and prioritize customer needs.
6. Working in Constant Contact
7. Make suggestions to improve communications and processes where necessary
8. Keep a record and log of follow-up and interactions with customers
9. Data entry
10. Treat customers with respect, resolve conflicts and set appropriate expectations

Requirements:

o Experience with Amazon Marketplace (Seller Central, Amazon Policies, Guidelines, Regulations such as ungating, approvals, preparation procedures, etc)
o Organize a quiet working environment while answering phone calls; Clear English pronunciation
o Availability to work Mon-Fri 9 am – 5 pm PST (Pacific Time); Work full-time, schedule 40 hours per week
o Ability to work in a home environment that is private and free of distractions (i.e. barking dogs, television noise, music, children, etc.) and be able to devote full attention to the customer during work hours
o Strong problem-solving abilities
o Experience in customer service or B2B sales
o Ability to communicate with warmth and empathy through written communication & on the phone
o Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
o Any additional tasks or duties as assigned
o Able to communicate our company policies concisely to client
0 You are a quick learner

Work apps

o Email- Front app
o Shopify
o https://monday.com
o Constant Contact
o Google docs
o Phone
o What’s app
o WeChat
o Slack

Why MinMaxDeals:

– Starting pay is from $4 per hour
– Yearly Performance Bonus
– Performance Raises