Customer Support – English – Remote – Jamaica

We are seeking dedicated professionals to join our remote team as key company representatives in game support. In this role, you will be the face and voice of our client’s brand, playing a crucial part in upholding our reputation by providing exceptional customer service. You will be tasked with handling customer inquiries and issues across multiple channels, including tickets, phone calls, and live chats, ensuring a seamless and positive experience for our customers.
Responsibilities and Duties 

Provide voice, chat and ticket support through a CRM tool to support gamers
Respond to customer inquiries and requests regarding their accounts and functionality concerns
Respond to customer inquiries and requests regarding their marketplace orders and product launches
Provide clear and concise communication to handle escalations
Resolve issues based on client guidelines, policies and procedures