Remote Customer Support – Japanese – Music Streaming Service

About the job:
Full-time
Have you created the perfect music playlist? Apply to this opportunity today!

ModSquad has partnered with a top music streaming service and we are currently seeking music-lovers and experienced Customer Support Representatives to join our team.

This is a fully remote opportunity and as a member of this team, you will respond to customer inquiries via inbound web messages in Japanese.

Please note: In order to ensure adequate proficiency, qualified applicants will have to complete language assessments in Japanese and English.

Orientation Hours, Production Hours and Project Commitments (All times in Pacific Time):
40 hours per week are required for the 4-week orientation and nesting period. 
Orientation: 3 days, 5 AM – 2 PM
Nesting: 15 days, 5 AM – 2 PM
Production: Daily, 7 AM – 10 PM.
If you need help making the time zone conversion, this is a great tool: https://www.worldtimebuddy.com/. Just use ‘Sacramento, California’ as your first location and select your location to convert the Orientation, Nesting, and Production hours to your local time.
Project Commitments: 
— 25 hours per week
— 8 hours are required on Saturday and/or Sunday).
— 90 days (as needed by ModSquad)
Who Are You?
You have strong desire to create a unique experience for each individual customer.
You truly enjoy providing exceptional Customer Support and can quickly identify all/any issues the customer may have.
You’ve provided Customer Support via inbound web messages in the past.
You’ve provided web messaging support to 3-5 customers at the same time.
You are professional/business level proficient in Japanese and English.
Workspace Requirements:
Dedicated laptop or desktop computer with Windows 10 or above
Willingness to install MSQ security software and 2FA app on your mobile device.
Access to a webcam or smartphone capable of taking pictures
Stable broadband internet connection of 25 MBS or greater
8 GB RAM or better
Dual monitors highly recommended