Remote Customer Support – Traditional Chinese – Digital Music Service

About the job:
Full-time
Do you have a Chat/Messaging – Customer Support background?

Do you enjoy working remotely and flexible schedules?

Apply for this opportunity today!

ModSquad has partnered with a top music streaming service and we are currently seeking music-lovers that want to join our team. We are looking for experienced Customer Support Representatives who are passionate about providing world-class support in an enjoyable online environment. This is an established and long-term project with an incredibly strong internal support system and highly interactive orientation program.

As a member of this team, you will respond to customer inquiries via inbound messages in Traditional Chinese.

Commitment:

25 hours per week (8 hours required over Saturday and/or Sunday)

90 days

Qualified applicants will need to have a language assessment in Traditional Chinese and English, to ensure adequate proficiency.

Orientation specifics (all times Pacific Standard Time):

Orientation: 3 days, 4 AM – 1 PM

Nesting: 15 days, 4 AM – 1 PM

Production: Daily, 8 AM – 5 PM. At least 8 hours required over Saturday and/or Sunday

What We Are Looking For:
Experience with simultaneously handling 3-5+ incoming messages
Ability to quickly identify any and all issues the customer may have
Ability to maintain high engagement with both the project and customers
Someone who wants to help the customer, not just move to the next one
People driven to do more for the customer and exercise good judgement in their favor when the opportunity presents itself
Professional/business level proficiency in Traditional Chinese and English
WorkSpace Requirements:
Dedicated laptop or desktop computer with Windows 10 or above
Willingness to install MSQ security software and 2FA app on the phone
Access to a webcam or smartphone capable of taking pictures
Stable broadband internet connection of 25 MBS or greater
8 GB RAM or better
Dual monitors highly recommended
Why should you apply?
You’ll have the potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps! 
You’ll have access to ‘Hot Gigs’ postings exclusive to the Mod Network.
We offer flexible self-scheduling.
You’ll work from home.
We offer a competitive hourly rate and we’ll discuss this more in your first interview.
You’ll be paid for all orientation.
***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct (punctuation, capitalization, spelling, correct tense usage) and comprehensive. This will greatly increase the probability of scoring an interview!