Remote Customer Support – Vietnamese – Streaming Music Service

Have you created the perfect playlist? We have a great opportunity for you!

ModSquad has partnered with a top music streaming service and we are seeking experienced Customer Support Representatives committed to delivering world-class support to users.

This is a fully remote opportunity, where you will respond to customer inquiries via inbound messages in Vietnamese.

Please note: To ensure adequate proficiency, qualified applicants must complete language assessments in both Vietnamese and English

Orientation Hours, Production Hours and Project Commitments (All times in Pacific Time):
40 hours per week are required for the 8-week orientation period:
 – Orientation phase 1: 4 weeks, 4 AM – 1PM
 – Orientation phase 2: 4 weeks, self scheduled between the hours of 8 AM – 10 PM
Production: Daily, 8 AM – 10 PM.
If you need help making the time zone conversion, this is a great tool: https://www.worldtimebuddy.com/. Just use ‘Sacramento, California’ as your first location and select your location to convert the Orientation, Nesting, and Production hours to your local time.
Project Commitments: 
— 25 hours per week
— 8 hours are required on Saturday and/or Sunday).
— 90 days (as needed by ModSquad)
Who Are You?
You have strong desire to create a unique experience for each individual customer.
You truly enjoy providing exceptional Customer Support and can quickly identify all/any issues the customer may have.
You’ve provided Customer Support via inbound web messages in the past.
You’ve provided web messaging support to 3-5 customers at the same time.
You are professional/business level proficient in Vietnamese and English.
***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct (punctuation, capitalization, spelling, correct tense usage) and comprehensive. This will greatly increase the probability of scoring an interview!

Please note:  A Chromebook is not sufficient for ModSquad projects.