Customer Support – remote -Jamaica

We are seeking dedicated professionals to join our remote team as key company representatives in game support. In this role, you will be the face and voice of our client’s brand, playing a crucial part in upholding our reputation by providing exceptional customer service. You will be tasked with handling customer inquiries and issues across multiple channels, including tickets, phone calls, and live chats, ensuring a seamless and positive experience for our customers.
Responsibilities and Duties 

Provide voice, chat and ticket support through a CRM tool to support gamers
Respond to customer inquiries and requests regarding their accounts and functionality concerns
Respond to customer inquiries and requests regarding their marketplace orders and product launches
Provide clear and concise  communication to handle escalations
Resolve issues based on client guidelines, policies and procedures

Skills and Abilities 

English proficiency
Zendesk or other CRM experience
Experience working in T2 gaming and product support
Experience with a ticketing system, inbound/outbound calls and chat support
The ability to multitask in multiple browsers and browser tabs, while handling customer  communications
Excellent writing & communication skills
Strong problem-solving skills and attention to detail
Ability to show empathy and be apologetic when necessary
Able to work as part of a team and independently
Able to follow client policies & guidelines while remaining objective
A professional and client supportive demeanor
AboutModSquad:

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.