Customer Support – English – Remote – USA

ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Customer Support!
Do you have Customer Support background? Do you enjoy work-from-home and flexible schedules? ModSquad is seeking Mod Contractors to join our network!
If you want the chance to work gigs on the coolest of client projects…then ModSquad is the place for you!!! Our Mods bring super skills, a positive attitude and great vibe to project work everyday.
Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon.
Responsibilities and Duties
Provide voice support
Provide clear and concise communication to handle customer queries
Resolve issues based on client guidelines, policies and procedures
Skills and Abilities
English proficiency
The ability to multitask in multiple browsers and browser tabs, while handling customer communications
Excellent writing & communication skills
Strong problem-solving skills and attention to detail
Ability to show empathy and be apologetic when necessary
Able to work as part of a team and independently
Able to follow client policies & guidelines while remaining objective
A professional and client supportive demeanor
About ModSquad:
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.