Customer Service Representative

DUTIES & RESPONSIBILITY:

– Manage large amounts of incoming calls

– Identify and assess customers’ needs to achieve satisfaction

– Build sustainable relationships and trust with customer accounts through open and interactive communication

– Provide accurate, valid and complete information by using the right methods/tools

– Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

– Keep records of customer interactions, process customer accounts and file documents

– Follow communication procedures, guidelines and policies

-Take the extra mile to engage customers

Requirements :

-Minimum 2 years customer service experience

-Excellent customer service and listening skills with a genuine passion for helping others

-Strong technical and problem solving abilities

-Excellent communication and telephone skills

-Strong computer skills including MS Office (Outlook, Word, and Excel).