NexRep
Customer Support
Help people travel from the comfort of your own home!
As a Customer Service Representative, you’ll be taking calls from customers of America’s leading online travel agency. You’ll be the face of the brand, communicating with customers via telephone and assisting with hotel, rental car, and flight reservations.
These customers typically call to change travel plans, confirm or obtain their itinerary, request refunds, or report travel issues.
It’s remote and flexible.
You’ll be taking calls and making money from the comfort of your own home.
Plus, you’ll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don’t. You’ll have the freedom to schedule around your own needs, the needs of your family, and the important events in your life.
Hours of operation are 8:00 AM to 1:00 AM ET, seven days per week. You’ll have the flexibility to set your schedule within those hours of operation.
Essential Functions:
Answer incoming calls
Review customer history as necessary
Follow policy and procedure guidelines
Help customers change travel plans
Provide or confirm customers’ travel itinerary
Process refunds
Help customers solve travel issues
Place outbound calls to travel partners (hotels, rental car agencies, etc.) as necessary
Document information and outcomes as necessary
About You:
Prior customer service experience is required. You should possess strong geographical knowledge. Experience working in the travel industry or personal experience using travel products is preferred.
In addition, successful Customer Service Representatives have the following characteristics:
Excellent customer service skills
Strong attention to detail
Easy to work with
Accepts feedback well
Excellent listening and communication skills
Strong problem-solving and decision-making skills
Demonstrates empathy effectively
Self-directed
Able to organize, prioritize, anticipate situations, act, and see issues through to completion
Able to work independently and proactively in a fast-paced, high-growth environment
Strong typing skills
Highly proficient in using the internet and navigating seamlessly between multiple applications
To be a Customer Service Representative, you will need a computer and equipment meeting the following specifications, at a minimum:
Internet: High-speed, hardwired internet (no Wi-Fi or satellite)
Operating System: Windows 10
Processor: Intel Core i5, 1.5 GHz and above
Memory: 8GB of RAM
Hard Drive: 256GB
Browser: Internet Explorer 11 and latest version of Google Chrome
Monitor: Dual monitors, each capable of displaying at least 1920 x 1080 pixels
Sound: Sound card (standard on most computers)
Virus Protection: Up-to-date anti-virus software
Headset: USB noise-canceling headset
NexRep contracts with people in 34 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, IL, MA, MD, ME, MO, NJ, NY, OR, RI, VT, and WA. We do not currently contract with anyone outside of the US.
To apply for this job please visit marketplacedev.nexrepapps.com.