Remote Technical Support Specialist

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

Job Description:

 

 

Are you a tech-savvy individual looking to start a career in technical support without the need for a degree or prior experience? NoGigiddy is seeking enthusiastic and dedicated individuals to join our team as Technical Support Specialists. In this entry-level role, you will be the first point of contact for our users, providing expert technical assistance and ensuring a seamless experience for all.

 

 

Responsibilities:

 

 

 • Respond to technical inquiries via chat, email, and phone in a timely and professional manner

 • Diagnose and troubleshoot software and hardware issues

 • Provide step-by-step guidance to users to resolve technical problems

 • Assist users with navigating our platform and utilizing its features effectively

 • Maintain a high level of customer satisfaction through excellent communication and problem-solving skills

 • Collaborate with team members to continuously improve support processes and user experience

 • Document and escalate complex technical issues to the appropriate departments when necessary

 • Participate in training sessions to stay updated on product knowledge and technical support best practices

 

 

Requirements:

 

 

 • No degree required

 • No prior experience needed; we will provide comprehensive training

 • Strong technical aptitude and problem-solving abilities

 • Excellent written and verbal communication skills

 • Ability to work independently and as part of a team

 • Reliable internet connection and a quiet workspace

 • Positive attitude and a willingness to learn

 

 

Benefits:

 

 

 • Competitive hourly pay ($15-$18/hr)

 • Flexible work-from-home schedule

 • Comprehensive training program

 • Opportunities for growth and advancement within the company

 • Supportive team environment

 • Access to exclusive gig opportunities