Octopus Energy Group
Customer Support
Octopus Energy France is a rapidly growing energy company recognized as a social and solidarity economy (SSE) enterprise. We offer our customers a better experience through transparency, honesty, and simplicity. We want to do better for the planet through real, long-term investment in renewable energy production and a low-CO2 future that is more advantageous for our customers’ wallets. We aim to revolutionize the energy sector through our teams, our platform, and our use of data.
We focus on customer satisfaction and it is important to us to receive positive reviews – we have the best score among French energy suppliers on Google Reviews and Trustpilot.
Job description
At Octopus Energy France, we work tirelessly to provide a truly different, efficient and human customer service!
To support our strong growth and make ourselves even more available to our clients in order to offer them an exceptional experience, we want to strengthen the team with enthusiastic people interested in the possibility of working from home and outside of traditional office hours.
If you are interested and passionate about helping our customers as best as possible and concerned about the energy transition, you will be a brand ambassador!
What you will have to do:
To be a brand ambassador on social media by managing our customers’ private and public messages (on Messenger, X, Instagram, etc.)
Manage requests from a team portfolio of individual clients (calls and emails) by anticipating their needs and supporting them in monitoring and reducing their energy consumption. Implement personalized mechanisms tailored to their specific needs.
Manage customer reviews on Trustpilot
To be proactive in suggesting improvements to our organizational methods and in managing our clients’ requests.
Ability to be proactive in contributing to the team’s development and growth on operational matters, recruitment, initial and ongoing training.
Helping colleagues when they encounter difficulties
Working conditions:
Two-week intensive onboarding program in our offices with our Operations teams
100% remote work (except during the onboarding period); with almost monthly visits to the office for social gatherings and ongoing training.
36.5-hour contract with shifts ranging from 7am to 3pm or from 12pm to 8pm
Weekend and holiday work
What you will need:
You are focused on the customer experience, always listening to them and wanting to find solutions to their problems.
You must be autonomous and responsible; when you take on a subject, you see it through to the end!
You are comfortable working remotely and are able to maintain communication with your colleagues.
You have impeccable command of spoken and written French. You can also hold a conversation in English (we belong to an English-speaking group and some exchanges with our colleagues across the Channel are to be expected).
During a peak in activity or when faced with a difficult case, you know how to resist stress by remaining rigorous and organized!
You are curious and ready to delve into customer invoices full of numbers!
You are authentic, friendly, and positive 🙂
Other reasons why you’ll love this job:
We are an organization operating in an innovative sector where everything is learned, decided, and built more quickly. Employee stock ownership, flexible office space, excellent health insurance, sustainable transportation allowance… We want your contribution to be rewarded with benefits!
To help you succeed in your missions, you’ll be supported by your colleagues in the Operations, Tech, and Finance departments, as well as the best tools available 🙂 And you’ll be working in a rapidly growing company and in a fast-paced environment! Opportunities for career advancement will certainly arise in the short or medium term, within the Operations team or elsewhere.
To apply for this job please visit jobs.lever.co.