Senior Product Manager, Member

Papa is a new kind of care built on human connection. Across the country, health plans and employers look to Papa to provide vital social support by pairing older adults and families with Papa Pals, trained and vetted companions, who provide a helping hand and an open ear, resulting in less loneliness and better health. 

Founded in 2017 and headquartered in Miami, Papa is backed by Canaan, Tiger Global Management, Comcast Ventures, SoftBank Vision Fund 2, TCG, Initialized Capital, and Seven Seven Six, among other revered institutional and individual investors. We envision a world where no one has to go it alone. Learn more at Papa.com.
About the Role

As the Senior Product Manager for the Member team, you will be responsible for the strategy and execution of products benefiting the seniors who use our services. Reporting into the VP, Product, you will build products that benefit our business and improve the experience of our members. Importantly, you’ll need to lead as we explore different types of products (web, SMS, phone systems), helping the company determine how we should invest and build on different surfaces to engage our members. 

While our business is mature and valued by users, we are early in our work creating products for members (who mostly call us right now). You should enjoy and excel at the strategic rigor needed to make foundational product decisions as well as the executional acumen to build products used daily by thousands.

Essential Job Functions:

Work with product leadership to prioritize, sequence, and assess the platforms (e.g. web, SMS, automated phone systems) we build in to engage our members. 
Develop and voice a clear strategy for your product area. Create data-informed, user-compelling, and business-impactful roadmaps. 
Own execution across multiple technologies to build features that our members use and value. Balance executional rigor with velocity, and empower your team as they build. 
Work collaboratively with and mutually uplevel engineering, design, research, data, and operations. Empower cross functional collaborators to feel ownership of and improve the work we do. 
Ensure we are purposefully learning from our work through well-constructed experiments, research and data analysis, and monitoring of product performance.
Foster a deep understanding of our users in yourself and the team, and use those insights to create engaging, business-building user experiences. 
Thrive in a startup environment by creating clarity from ambiguity and moving nimbly.
Requirements:

7+ years in product management working on human-facing products.
Demonstrated ability to understand different technologies and build products across them. While understanding specific technologies is useful, we’re mostly interested in your ability to get smart about a new channel and guide your teams on how to think about it. 
Stakeholder management experience: working with cross-functional leadership to align on strategy and maintain enthusiastic commitment to the work. 
The ability to understand business strategy and align product work towards it. 
Demonstrated ability to get in the executional details and move the team forward. Understand and assess the technical, design, and business aspects of shipping products.
Expertise deploying data resources strategically to inform and assess product work. 
Professional or lived experience creating products for seniors or higher needs populations is a plus.
Papa’s culture is People-first. While we have an incredible team of hard-working Papa people, at the end of the day, our company is really about family and community – and we celebrate that among our employees. We encourage everyone to truly bring their whole authentic selves to work. To be transparent. To be non-hierarchical. And, above all, to be a really good person. 

We see ourselves as a place where every Papa employee feels they belong, a place where careers flourish, a place that brings back purpose and joy to work, a culture where visionaries/entrepreneurs are developed.

Papa’s mission is at the core of our total rewards philosophy wherein we attract and retain high potential talent aligned with our journey. We offer gender neutral and inclusive parental leave policies that offer up to 16 weeks of 100% paid parental leave. We immensely value the benefits of a flexible workplace, while designing remote-first principles we ensured that Papa people feel psychologically safe about their career interests while being remote.