Pay future
Operations
About the Job
The core mission of the Operations Support Associate is to provide helpful information, answering questions, and responding to client’s complaints. The main goal is to act as a frontliner and offers proactive assistance to the customer in a timely manner.
As our Operations Support Associate, you will have these main objectives:
Responding promptly to client inquiries
Communicating with clients through various channels
Acknowledging and resolving client’s complaints
Possessing a thorough knowledge of our products
Documenting all client’s interactions, transactions, comments and complaints according to standard operating procedures
Communicating and coordinating with colleagues as necessary
Escalating concerns through known escalation paths
Providing feedback on the efficiency of the client service process
Ensure client satisfaction and provide professional client support
Assist with merchant technical integration
Take an active part in the monitoring of day-to-day operations
Requirements
You will be a good fit if you:
Are aligned with our values of Belief, Transparency, Accountability & Ownership, Relentlessness and Speed
Have Proven customer support experience or experience as a client service representative
Have a track record of over-achieving quota
Have customer orientation and the ability to adapt/respond to different types of characters
Possess excellent communication and analytical skills
Have the ability to multi-task, prioritize, and manage time effectively
Are knowledgeable/proficient in using spreadsheet (preferred)
Role Requirements:
At least 1 year of Customer Service Experience for English-speaking businesses/clients/customers, preferably in e-commerce or similar businesses
Strong e-Commerce or PSP customer service background
Experience in using MS Office, G-Suite, ZenDesk or similar tools
Genuine care for customers & clients
Outstanding written and verbal communication skills, email and chat etiquette
Proactive personality and self-motivator
Initiative-led with the ability to multi-task and detail-oriented in a fast-paced environment
Proven to be organized, methodical and rigorous
Strong computer skills in eCommerce/PSP applications and the ability to learn new applications quickly
Team player, able to develop great relations with co-workers and stakeholders (externally & internally)
Willingness to work on shift schedules
To apply for this job please visit apply.workable.com.