Answering daily users’ questions via live chat.
Providing timely and accurate customer service.
Talking to customers through a series of actions to solve problems.
Following up with clients to ensure problems are resolved.
Assisting customers to get better results.
Updating tutorials and guides.
Collecting and presenting accurate user feedback to the development team.
Influence development priorities and future roadmap.
Prior experience as technical customer support or a similar role.
Good knowledge of HTML and CSS
Good knowledge of WordPress, Wix, and or Shopify
Excellent communication skills.
Basic knowledge of Google analytics.
Fluent in written and spoken English
Good time management skills.
Attention to detail and good problem-solving skills.
What makes us different?
Like popups, our team is a combination of awesome elements perfectly designed together to achieve a common goal. The result? We learn, grow, and have fun as a family while we thrive to help businesses succeed exponentially!
We are a nimble team that respects each other’s work and time.
Remote work, friendly environment, and a position that will positively affect thousands of users and websites across 150+ countries
You’ll enjoy these benefits;
Competitive salary package
Grow professionally and work remotely with team members all over the world.
Annual paid leaves
Experience work-life balance
To apply for this job please visit poptincom.typeform.com.