Remote Business Operations Specialist – $20/hr

Responsibilities
Build irrigation proposals in ServiceTitan
Every day, our licensed irrigators are in the fields running monthly irrigation inspections from their tablets. These inspections generate a PDF proposal which needs to be converted into a ServiceTitan proposal (ServiceTitan is our project management software that manages proposals, schedules, and invoices.
Sales: follow up with customers until a final decision is made
Proscape sends numerous maintenance, irrigation, and enhancement proposals to our customers every week. Most of these proposals are approved or rejected by our customers. However, a handful never receive a response. Your job will be to track which proposals do not have a response and enroll those customers in an email sequence so a final decision can be made.
Special Projects: organize, execute, and complete
There are always a flurry of special projects which need to be designed, executed, and completed. Examples include: organizing our customers by zip code, converting contract information into spreadsheets, and converting voice memo notes into proposals.
Communicate weather delays to customers
Consistency is one of our core values and customers have come to expect that the same crew will service their property on the same day every week. When we are unable to work due to weather, your job will be to let the affected customers know the plan for when their property will be serviced.
Invoicing corrections
We send hundreds of invoices each month and inevitably, corrections, credits, and adjustments need to be made in coordination with our CFO.
Tolls
Monitor our 35 vehicles and ensure timely payment across the three toll services in town.
City of Austin Irrigation Audits: manage and schedule the inspector
Each one of our properties is required to pass a bi-yearly irrigation inspection. Your job will be to manage and schedule the inspector so each of our customers are inspected and pass the inspection in a timely manner.
We are looking for people with the following attitudes and dispositions:
Intrinsic motivation
Relentless work ethic
Strong desire to learn
Fearless disposition when assigned new and challenging projects
Radical responsibility
Hungry to increase responsibility and compensation
Comfort in hearing negative feedback and making adjustments
Deep-seated belief that any mess can be cleaned, organized, and managed
Job Requirements
If you posses the above attitudes, very few additional requirements exist
Reliable and high speed internet connection
2 hours of overlap between 7:00 am – 4:00 pm CDT
Work at least 4 week days/week