Rackspace
Software Engineer
We’re obsessed with empowering our customers to grow their business, increase their efficiency and deliver the future. We make this happen through our technical expertise across the world’s leading technologies. We’ve branded Fanatical Experience™ It’s at the heart of everything we do. Since 1999, this has guided how we care for customers, one another, our communities, and our planet. It’s our way of helping to make the world a better place. The Network Security Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation. This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process.
Work Location: If located within 60 miles of a Rackspace office we’d like for you to work in the office twice a week remotely the rest of week. If not located near one of our office you may work 100% remotely.
Key Responsibilities:
Take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives through automation, which may better serve the stability and security of the customer’s solution.
Troubleshoot customer network environments including firewall configurations, VPN technologies and access-control lists, VIP configurations, TCL (iRule) and Perl scripts, layer 4 thru 7 issues.
Support many elements of the Rackspace Cloud product portfolio, including RackConnect.
Adhere to company security policies and procedures and any other relevant policies and standards as directed.
Build, secure, and maintain our multi-cloud infrastructure across AWS, Azure, GCP, and OCI. Ensure secure connectivity, rapid troubleshooting, and infrastructure scalability while supporting key initiatives like the Public Cloud Edge Security Service (PCESS).
Prevent security gaps, maintain operational efficiency, and ensure continued innovation in multi-cloud networking and edge security.
Configure, troubleshoot, and take escalations for Firewalls & Load Balancers, Windows/Linux system administration, or Cloud Native Tooling.
Create documentation for support and operations tasks regarding the above tools
Mentor and train junior Rackers.
Configure, plan, install, maintain, and optimize network systems, equipment, and applications ensuring network protocols and security policies are used effectively.
Solve engineering problems through the ownership of level appropriate customer requests and issues, seeing them through to resolution.
Design, schedule and coordinate maintenances.
Engineer and implement customized security solutions.
Collaborate with Account Managers and Business Development Consultants to build strong customer relationships.
Collaborate and share knowledge with other Engineers on the support floor.
Qualifications:
Minimum of eight years’ successful experience as a NetSec Engineer.
Bachelor’s Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute for a degree requirement.
Required: CCNP/IE and F5.
Advanced knowledge of the principles of customer service management and delivery.
Demonstrated experience with customer retention (CRM).
Must have the experience with… AI/Machine Learning, Cloud Computing, Cybersecurity, DevOps Coding Skills, and Network/Systems Skills.
To apply for this job please visit jobs.lever.co.