Visa Consultant (Customer Services and Operations)

About the Role

 

We are seeking a detail-oriented, adaptable, and highly professional visa & passport consultant to join our remote team. This is a multi-role position that spans visa consulting, customer service, operations, and administration.

 

You will initially focus on assisting UK-based corporate clients—often large businesses and professionals in senior positions—with their visa and passport needs. However, the role is flexible, and you will be expected to contribute across various functions within the company as needed.

 

You’ll work closely with our logistics team, operations staff, and directly with our director, gaining exposure to all aspects of our business.

 

This is a 100% remote role—work from anywhere in the world with a competitive salary paid in USD and flexible working arrangements as a contractor.

 

Key Responsibilities

 

Advise corporate clients and individuals on visa and passport application requirements

Handle global mobility queries from HR and Mobility departments

Review, check, and verify documents for accuracy and compliance

Troubleshoot client issues and provide accurate, efficient solutions

Progress clients through the application process step-by-step

Identify potential issues and provide clear, actionable advice

Collaborate with internal team members across operations and logistics

Support general administration and cross-functional duties as required

Requirements

 

Fluent written and spoken English – this is absolutely critical. Communication quality will be assessed during the recruitment process

Experience in administration, customer service, or operations (experience across multiple is a plus)

Proven ability to work with large organisations and professionals in senior roles

Confident working with multiple departments within corporate environments

Excellent document handling and attention to detail

Strong problem-solving skills and ability to work independently

Comfortable multitasking and managing multiple cases concurrently

Team player with a proactive, hands-on attitude

Skills Required

 

Professional communication (written & verbal)

Document review and compliance checking

Issue identification and problem-solving

Client service and relationship management

Strong organisational and time management skills

Adaptability across cross-functional tasks

Tech-savvy with familiarity in tools such as email, shared drives, task management software, etc.

Technical Requirements

 

To perform effectively in this remote role, you’ll need:

 

A reliable computer (Core i5 or equivalent, 12GB RAM, Windows 10 or above)

Noise-cancelling USB headset and webcam for meetings

Stable internet connection (min. 35 Mbps download / 15 Mbps upload)

Ability to work independently and manage multiple tasks remotely

Why Join Rapid Visas?

 

100% remote position – work from anywhere in the world

Competitive salary paid in USD

Flexible working arrangements as a contractor

Become part of a small, focused team where your input matters

Collaborate directly with leadership and gain exposure across departments

Develop a broad skillset in a dynamic, multi-role environment

Work with respected, high-profile clients from industries across the board

Hours & Work Style

 

This is a remote position based on UK working hours (9:30AM – 5:30PM GMT/BST). You must be available to work within these hours consistently.

 

To Apply

 

To apply, please submit your CV and complete our online application form.