Remote Visa Consultant (Customer Services)

Time zones: SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3), AST (UTC -4), FKST (UTC -3), CEST (UTC +2), BST (UTC +1), JST (UTC +9), CST (UTC +8), WIB (UTC +7), MMT (UTC +6:30), BST (UTC +6), NPT (UTC +5:45), IST (UTC +5:30), UZT (UTC +5), IRDT (UTC +4:30), GST (UTC +4)

Are you an experienced Customer Services specialist with a passion for helping clients navigate complex visa and passport processes? We’re looking for a dedicated professional to join our team on a **fully remote** basis. 

You’ll work closely with our business clients, assisting with UK passport applications and visa applications through embassies in London. 

If you have a proven track record in this field and excellent communication skills, we’d love to hear from you.  

Key Details:
– Position: Visa Consultant / Customer Services 
–  Location: Fully Remote (Applicant does not need to reside in the UK)  
– Working Hours: UK Business Hours  
– Mode of Communication: Primarily emails and phone calls  

Responsibilities:
– Liaise with business clients to understand their specific visa and passport requirements.  
– Guide clients through the UK passport application process and visa applications for various embassies in London.  
– Prepare and review application documents to ensure accuracy and compliance with requirements.  
– Maintain up-to-date knowledge of UK visa and passport regulations and embassy protocols.  
– Respond promptly to client queries via email and phone, offering clear and professional advice.  
– Track application progress and provide clients with timely updates.  
– Maintain detailed records of client interactions and application statuses.  

Note: Full training is provided

Requirements:
– An attitude to self learn, be a self starter and have a high degree on initiative 
– Fluent spoken and written English – exceptional communication skills are essential.  
– Proven experience** in visa consulting, immigration services, working in customer services or logistics or a related field.  
– Ability to work independently and manage multiple client cases simultaneously.  
– Strong attention to detail and organisational skills.  
– Proficiency in using email and phone communication tools.  
– Familiarity with UK passport and visa regulations is a strong advantage.  
– Reliable internet connection and a quiet, professional environment for phone calls.  

What We Offer
– Fully remote position with flexible working arrangements.  
– Opportunity to work with an experienced and supportive team.  
– Competitive remuneration based on experience.  

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If you’re ready to make a difference in our clients’ journeys, we’d love to hear from you.  

To Apply
Please complete our short application form as per the link: https://form.jotform.com/243216941086053. You will need to submit your CV explain why you’re the ideal candidate for this role.  

We look forward to welcoming you to our team!