Player Support – 20 hours

Key duties of the role include:
Answer player inquiries via support software (Zendesk), private message, and forum.
Handle abuse reports from players and moderate accounts as necessary.
Review new avatars and usernames to ensure they adhere to our Code of Conduct.
Report bugs to our tech team.
Advocate for our players, passing along suggestions and feedback to management.
Skills you’ll need:
Empathy, patience, positivity, and a player-first attitude.
The ability to work independently and communicate asynchronously.
Technical aptitude. You should know how to clear a cache, take a screenshot, navigate modern forums, and easily pick up new software.
Excellent written English language skills, and the ability to communicate complicated subject matter in a simple, readable way.
Friday through Monday availability, five hours per day.
Bonus points for:
A love of poker, or the desire to learn!
Remote work experience.
Customer support experience in gaming or technology.
Experience with help desk software
Familiarity with mobile and/or freemium games.
What we offer:
Flexible working hours.
We’re a growing team, so you’ll have a huge impact on the decisions and work being done.
We’re a remote-first company, and understand the importance of asynchronous communication, flexible work life, and the tools you’ll need to succeed on a distributed team.