Reserv
Customer Support
Description
About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.
About the role
We are seeking a highly organised and detail-oriented Adjuster Support Specialist to join our team. The successful candidate will be responsible for supporting a team of multi-line adjusters with administrative responsibilities to move claims to resolution. Tasks will include setting up claim files, data entry, financial reconciliation, and document review/upload.
The ideal candidate has a willingness to help us continuously improve the support function, build and document new processes, and consistently look for ways to streamline their function. In addition, you will collaborate closely with our claims adjusters and leadership to give feedback and identify technology and process improvements.
Who you are
Highly motivated and growth-oriented
You’re excited by the prospect of building a tech-driven claims org
Passionate claims support professional who cares about the customer and their experience
Empathetic. You exercise empathy and patience towards everyone you interact with
Sense of urgency – at all times. That does not mean working at all hours
Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured’s best interest
Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational
Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution
Anti-status quo. You don’t just wish things were done differently, you act on it
Communicative. (we’d love to know what this means to you)
And did we mention, you have a sense of humour. Claims are hard enough as it is
What we need
We need you to do all the things typical to the role:
Gather necessary information from documents and customer conversations to set up and assign claim files with complete and accurate information
Manage a queue of tasks timely and effectively to ensure claims adjusters have the information they need
Manage incoming (electronic) mail and upload to the correct claim
Prepare standard form letters and claim closing documents
Strong with time management and prioritization to manage multiple types of tasks and SLAs
Enjoys working with and learning new technologies to improve process and maximize efficiency
Requirements
Minimum of 2 years of experience working in a support or other administrative capacity for an insurance risk organization or compliance organization such as:
Claims support experience
Policy admin support
Compliance database management
Requires excellent verbal and written communication skills, and a strong attention to detail.
Must also have superior organisational skills and the ability to prioritize the workload.
Working knowledge of personal computer required, including Google Docs, Sheets and other mainframe applications, as necessary
Benefits
Generous health-insurance package
Pension plan with employer contributions
Competitive holiday / leave policy in addition to bank holidays – we want our employees fresh, healthy, happy, and energized!
Industry Qualifications paid by us (after a qualifying period)
Work from anywhere to facilitate your work-life balance
Apple laptop, large second monitor, and other quality-of-life equipment. Technology is something that should make your life easier, not harder!
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!
To apply for this job please visit boards.greenhouse.io.