Support Specialist, Payroll

SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” … and we want that for you too!

The Support Specialist, Workforce is responsible for supporting R365 Payroll clients. They will work closely with the sales team, implementation managers and 3rd party partners to ensure all clients receive a delightful experience with R365 Payroll. A successful applicant will have a proven track record of great attention to detail and the ability to work simultaneously on multiple tasks and projects. The combination of technical knowhow, interpersonal communication, a strong sense of initiative and a drive to get the job done well will be critical to success.

How you’ll add value:

Respond to technical support tickets

Prompt customers for information necessary to troubleshoot problem reports

Reach out to customers by phone and / or screen share as necessary to understand problem reports

Help customers understand R365 payroll integration functionality

Diagnose and document software defects and escalate them to management

Participate in live chats

Manage personal queue of customer tickets

Identify gaps in company self-help documentation

Identify and share ticket trends with Implementation Team

Conduct Basic Training on an as-need basis

Occasional travel may be required

Other duties as assigned

What you’ll need to be successful in this role:

Previous background with Payroll and HR Systems

High attention to detail

Excel knowledge

Flexible and adaptable based on the needs of the client and internal team

Solution oriented mindset with ability to articulate under pressure

Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation

Strong technical aptitude with experience communicating across multiple platforms

A passion for helping people get the most out of technology

PREFERRED QUALIFICATIONS

Familiarity with restaurant management

Familiarity with restaurant labor scheduling and labor management

Understanding of basic accounting journal entry principles

Understanding of labor accruals

Payroll Implementation Experience

R365 Team Member Benefits & Compensation

This position has a salary range of $26.00-$29.74 per hour. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.

Comprehensive medical benefits, 100% paid for employee

401k + matching

Equity Option Grant

Unlimited PTO + Company holidays

Wellness initiatives

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