Sana Benefits
Virtual Assistant
Sana’s vision is to make healthcare easy.
All of us can agree healthcare is simply too hard in the US. And our members feel that pain day in and day out. We aim to create an experience that simply feels easy when you need to access our healthcare system. If you need something, you know where to go to get it with care that is a click (or as few clicks as possible!) away.
What’s beautiful about a vision oriented toward “easy” is how it imparts a singular feeling. We instinctively know as humans when something is easy versus hard, even if we can’t explain why. We fight as a company to make an easy pathway available to all our members at every stage of their healthcare journey. If you feel passionate about delivering better healthcare to small businesses through a seamless care experience and affordable benefits, join us!
We’re looking for a Virtual Medical Assistant (VMA) to join our Sana Care team. In this role, you’ll handle both clinical and administrative tasks to support our patient-centered approach to healthcare. This is more than just a job – it’s an opportunity to make a real impact. You’ll play a key role in supporting our providers and ensuring our patients get the care they need – quickly and hassle-free. If you’re organized, great at communicating, and passionate about helping others, this could be the perfect fit!
What you will do
Assist providers with medication requests, lab results, x-ray results, prior authorizations, and non-clinical triaging
Coordinate specialty referral requests and help patients access care easily
Fast-track urgent imaging and lab orders
Be the go-to person for answering calls and providing practice info
Monitor EHR inboxes and support providers with patient communication
Work with our payer business unit to address coverage and benefit questions
Promote a positive, team-driven work culture
Help improve patient satisfaction and engagement
About you
2+ years working as a medical assistant
High school diploma or GED required (associate degree preferred)
Medical Assistant Certification is a plus – but not required
Awesome people skills – you know how to make patients feel comfortable and cared for
Knowledge of patient care and examination procedures
Detail-oriented and highly organized
Excellent communicator (both written and verbal)
Self-starter who is excited to innovate and problem-solve
Passionate. You care about making our healthcare system work better for patients
Hardworking and ready to roll up your sleeves when needed
$25.96 – $25.96 an hour
Our cash compensation amount for this role is targeted at 25.96/hour + equity per year for all US-based remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.
To apply for this job please visit jobs.lever.co.