Senior UX Researcher
UX Researcher
Who we are looking for
Are you passionate about user research? Do you want to join a team that is shaping the future of our homes?
Nabu Casa is looking for a Senior User Experience Researcher to join our Product and Design team full-time, working primarily on Home Assistant, to help us understand our users better, identify their needs and pain points, and guide us towards a better user experience.
As one of the most active open-source projects in the world, Home Assistant powers over 1 million households globally, providing the smarts — convenience, comfort, security, personalization, and more — to our users’ homes by automating, monitoring, and allowing control of their devices. Our team is dedicated to achieving our Open Home vision — a smart home built on privacy, choice, and sustainability.
You will be the first dedicated user researcher on our team, and you will have a lot of autonomy to establish our research operations from the ground up and provide a positive impact for our users and our team. With our open source community, you have easy access to our users for interviews and testing at any time.
What you are going to do
User research: Be the go-to person who understands our users the most. Conduct the optimal qualitative and quantitative research studies, and behavioral and attitudinal research methods, such as user interviews, usability testing, surveys, and user journey mapping, to gather insights about the behaviors, needs, pain points, and preferences of our users.
Product validation: Work with our product managers to assess demand and interest in proposed features, and to measure and validate the success of its implementation.
Stakeholder collaboration: Collaborate closely with cross-functional teams, including designers, product managers, and engineers, to advocate for user needs and ensure research findings are consistently considered and prioritized in product decisions.
Research reporting: Communicate research findings and insights to the team and our wider community through reports, presentations, and blog posts.
Research operations: Establish our research operations, including participant recruitment in our user community, research tools, and research methods documentation, to streamline research activities and ensure high-quality deliverables.
Innovating user research: Stay up-to-date with the latest UX research methodologies, industry trends, and best practices, and proactively apply them to enhance our research processes and deliverables.
What you need to have
Proven experience in user research:
Research Planning: Created and managed a user research plan from start to finish for generative research, defining research goals, methodologies, and timelines for various projects, and ensuring alignment with product objectives and user needs.
Research Analysis: Synthesized the research into key takeaways, patterns, and insights. Analyzed research data and derived actionable insights that drive informed design decisions and product improvements.
Experience with user research and validation tools, such as Maze, Lyssna, UserTesting.com, or others.
Fluent in English.
It would be great if you also have
A background in anthropological studies: a deep and holistic understanding of the behaviors and norms of how people live in their homes in their daily lives, in both past and present, and across different cultures.
Experience in customer research, such as gathering competitor information, and identifying the needs of our potential users in our target markets.
Familiarity with home automation and the smart home industry.
Affinity with open-source development and the engagement of its communities.
Fluent in different languages.
If you have any questions about this position, please get in touch with us at: apply@nabucasa.com
Please use this address for questions only. Use the Apply button to apply for this position.
What we offer you
Nabu Casa is a fully remote company that uses Remote to employ people from all over the world. You will be a normal salaried employee in your country, and no work visa is required.
This is a full-time position for 40 hours per week. Because we are a fully remote company, there is no fixed schedule. For the purpose of team communication, we do try to ensure at least 3 hours of overlap in the workday. You will be part of the Product and Design team, and your team manager is based in the American Eastern time zone (UTC -05:00 / UTC -04:00).
As a profitable company with no investors, we prioritize our team’s well-being. Some of our benefits include:
Five weeks (twenty-five days) of paid time off.
Fourteen days of paid sick leave if your country/laws treat them as unpaid.
Six weeks of paid and six weeks of unpaid parental leave to be used in the first year after birth. We will provide the missing days if your country/laws do not provide such compensation.
A budget to equip your home workspace once you start. After three years, you may keep this equipment for personal use.
A monthly smart home budget to ensure you keep up-to-date with the latest that smart homes offer.
A 50% contribution to your internet connection fee at your home workspace.
If you are currently working on Home Assistant-related side projects, you can spend work time maintaining it.
About us
Home Assistant is the world’s largest free and open-source smart home platform, powering 1 million households globally. It’s built on the principle that a smart home should serve its users, not big tech companies, and prioritizes privacy and local control. Powered by a worldwide community of open-source developers, it was ranked the second most active open-source project in the world in 2023 by GitHub.
Nabu Casa was founded to ensure that the development of Home Assistant would remain sustainable as it kept growing. We now employ more than 30 contributors from all over the world to make sure they have the financial freedom to focus on Home Assistant and other open-source projects that help drive the Open Home vision.
Nabu Casa is profitable, has no external investors, and our only funding comes from people subscribing to Home Assistant Cloud and buying Home Assistant hardware. That means the only stakeholders we have to concern ourselves with are our employees and our users.
Our Open Home vision defines the values that we put at the heart of every decision we make. It’s woven into our architecture, licensing, community, and everything else. The Open Home vision is about privacy, choice, and sustainability.
Other Open Home projects supported by Nabu Casa include:
Open hardware tools (e.g., ESPHome, ESP Web Tools)
Open standards (e.g., Python Matter Server, Z-Wave JS, ZigPy, BTHome, Improv Wi-Fi)
Open voice (e.g., Rhasspy, Wyoming Protocol, Piper)
These projects are open source and made available to the whole world to power projects beyond the scope of Home Assistant.
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