Administrative Assistant/Customer Service (Remote)

Are you an organized multitasker with a passion for providing exceptional customer service? Join our team as a Remote Travel Administrative Assistant and Customer Service Representative, where you’ll play a pivotal role in supporting the administrative aspects of travel planning while delivering top-notch service to our clients from the comfort of your home. As an Administrative Assistant, you will handle various administrative tasks, assist in travel coordination, and ensure a smooth and enjoyable experience for our travelers. If you excel in organizational skills, possess strong communication abilities, and have a genuine interest in travel, we invite you to be a part of our dynamic and remote-friendly team.

Responsibilities:

Client Interaction:

Engage with clients through virtual channels, addressing inquiries, and providing information on travel options and services.
Offer friendly and responsive customer service, ensuring client satisfaction throughout the travel planning process.
Administrative Support:

Assist in the preparation and organization of travel documents, itineraries, and client communications.
Handle email correspondence, scheduling, and other administrative tasks to support travel consultants.
Booking Coordination:

Collaborate with travel consultants to coordinate bookings for flights, accommodations, transportation, and activities.
Utilize online booking systems to ensure accurate and timely reservations.
Information Research:

Conduct research on destinations, travel regulations, and other relevant information to enhance client itineraries.
Stay updated on travel industry trends and changes.
Customer Service:

Provide friendly and responsive customer service, addressing client inquiries and concerns in a timely manner.
Assist in resolving issues and ensuring a positive client experience.
Remote Collaboration:

Utilize virtual communication tools for team collaboration, client meetings, and training sessions.
Support travel consultants in coordinating virtual events or presentations.
Documentation and Records:

Maintain accurate and organized records of client interactions, travel plans, and administrative tasks.
Contribute to the development of client databases and information repositories.
Requirements:

Strong organizational and multitasking skills.
Excellent communication and interpersonal abilities.
Familiarity with travel booking systems and online reservation platforms preferred but not required. We will train you from start to finish.
Ability to work independently and collaboratively in a remote environment.
Enthusiasm for travel and a willingness to learn about various destinations.
Reliable internet connection and a suitable home office setup.                                                                                                                                                                                                                           Salary: Based on commission and performance.