SoSafe
Customer Support
Introduction
Are you eager to direct projects to success, especially in the IT sector? We’re looking for someone with a solid background in project management who thrives on juggling multiple tasks. This role would be focused on our French speaking customers. Join us in our mission to make the internet safer. Be a part of our highly motivated, diverse team with a variety of backgrounds in one of the most exciting fields of digitalization. If this sounds like your calling, keep reading to learn more!
Your Responsibilities
You are accountable for ensuring an excellent onboarding experience for our customers until successful Go-Live.
As a professional in our product, you will conduct the technical setup of our Awareness Platform (SaaS Tool).
You will identify the needs of our customers to collaboratively implement ideal awareness measures.
For the smooth implementation of your projects, you will perform first-class stakeholder management, both with customers and internally at SoSafe.
You will assist our customers in finding solutions to technical issues in close collaboration with our Support Team and our Developers.
Through your experiences in the projects, you contribute to the continuous development of our products.
Your profile
The satisfaction and success of your customers are your highest priority.
You have an interest in cybersecurity and are not daunted by technical difficulties.
You have a Bachelor’s degree or an equivalent from a university.
You are fluent in both French and English.
You are proactive and hands-on.
You can handle multiple tasks simultaneously.
You have 1-2 years (or more) of experience in Implementation Management or (IT) Project Management.”
You enjoy teamwork and a collaborative team work culture.
Why Us?
At SoSafe, you’ll be part of a cybersecurity team that thrives on innovation, safeguarding organisations against evolving threats and making the digital world a safer place. You will have the opportunity to make a real impact, surrounded by a vibrant and supportive team and environment committed to your professional growth.
About Us
At SoSafe, we’re on a mission to make the digital world safer by addressing the human factor in cybersecurity. As one of the fastest-growing security awareness scale-ups worldwide, we leverage behavioural science and data-driven learning to empower people against cyber threats. Our Human Risk Management approach helps organizations turn their employees into their strongest line of defence.
Backed by leading VCs like Highland Europe and Global Founders Capital, we are rapidly expanding across the globe. We’re looking for team players who want to drive meaningful change in cybersecurity, take ownership of their work, and grow with us.
If you thrive in a vibrant, purpose-driven environment that values innovation, diversity, and collaboration, then this is the place for you!
To apply for this job please visit jobs.ashbyhq.com.