Answer technical phone and email inquires
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution
Escalating technical issues to the support team through support tracking system
Assist in the setup and onboarding of new clients
Assist in writing knowledge base articles
Strong analytical skills
Strong verbal and written communications skills
Ability to work in very fast paced environment
Must be highly organized, responsive, detail oriented and have the ability to prioritize and complete multiple tasks with a high degree of accuracy.
Experience with HTML, CSS, JS (jQuery)
A candidate who is able to work in our office Boston office is required.
To apply for this job email your details to firstname.lastname@example.org