Client Success Coach

Are you an experienced business coach?

Do you want to join a company that will give you autonomy, an opportunity for growth and provides a culture of excellence?

Do you deeply care about the client’s journey and how successful they are in a program?

Then the team at Speak Your Way to Cash needs you!

Speak Your Way to Cash helps experts land large contracts. The company is a startup, and the work pace is fast. Ashley is frequently traveling, but always doing so to move the mission forward. She needs a high level leader in her company to take care of current clients while also bringing in new clients.

This new role on her team, the Client Success Coach is pivotal to the success of the company. This will be a huge opportunity for the right person. Either this job description speaks to your soul, or you feel weak in the knees with fear when you read it. If it’s calling your name, we want to meet you. 

Ashley graduated top of her class from Northwestern as a Lawyer, and went on to a successful career. She left it all to become an entrepreneur where she now inspires and empowers others through her teaching and speaking. Speak Your Way to Cash does multiple webinar launches per year – upwards of 15-20. Selling from stage is Ashley’s expertise, and the company hosts 5-7 live, in person events in Atlanta and abroad per year. As the Customer Success Coach, you will come alongside Ashley and serve as another face for the brand. The current clients will be led by you, and the prospective clients will be sold into the programs because of you.  

You have extensive experience working one-on-one with clients and cultivating a strong community bond that is unbreakable. You focus on the people because you know building a relationship is the first step to gaining trust. With trust, clients can unlock potential they didn’t even know existed. You are then familiar with developing coaching plans for clients in order to take them on the journey of growth. All the while, you are side-by-side with the community members and students. You’ll even hunt them down and call if they stop showing up. That is how much you care!

Additionally, you know the importance of analyzing and upleveling the customer journey. The first part of that journey is saying YES to the program or mastermind. You are not afraid of selling this opportunity of life changing content through a webinar or from a stage. You feel comfortable speaking to large audiences.

You are perfect for this role if you have experience coaching and taking care of clients on a deep level. You love presenting, and selling something you believe in is very natural for you. Your convictions and values drive your actions. You are ready to join a company that embodies excellence. You are professional, polished, respectful and an expert at what you do. Now is the time in your career to go all-in with one, proven opportunity. 

Warning: this is not another J.O.B. This role is a true opportunity to be a part of a mission-driven organization. Ashley expects excellence from her team members, and she rewards excellence. For this role in particular, she is looking for a leadership level employee that will add to her company.  

If you have a high drive for excellence and results, and this kind of work excites you, then this role might be perfect for you! 

Responsibilities (tasks associated with the role)

Customer Success

Conduct one-on-one coaching calls with clients to help them reach their goals, using Company products and service. 
Track success metrics of clients and report on their progression. 
Draft and present success plans to clients so they can grow their respective companies. 
Direct clients to appropriate products for additional support & learning 
Assist customer support specialist during high-volume weeks or their vacation time to help with client issues, complaints or requests 
Finding, noticing and activating upgrades within the program
Follow up with clients that no longer show up to calls, etc.
Report on trends in client success 
Record client case studies and testimonials
Develop deep relationships with clients
Collections 

Assist with developing collections procedures for clients who default on program products and services.  
Coaching & Curriculum

Create coaching plans
Learn Speak Your Way to Cash content and guide students through programs, frameworks, etc.
Serve as community host at live in-person events; encourage engagement and relationship building within the group 
Conduct one-on-one and group coaching calls 
Create and record content for current clients
Design the curriculum for new and enhanced modules of our core and new offerings
Sales and Presentations

Conduct sales webinar to prospective clients. (Training available.)
Speak and sell on stage at company events. (Training available.)
Conduct live videos and post other forward facing content to draw customers into programs 
Program Management

Serve as the program lead for company programs (Membership, Mastermind and Course) 
Ensure Program Assistant is uploading content
Manage any contracted coaches and program experts 
Manage any special events exclusive to clients etc. 
Requirements (expected proficiencies to excel in this role)

This position is for a person who is:

Experience leading a community
MUST HAVE Experience as a business coach
Understanding of digital marketing
Comfortable presenting
Willing to learn
Coachable
Trainable
Professional
Polished
Confident
Enthusiastic
Can-do Attitude
Proactive and takes initiative
Solution-oriented
Exceptional written and verbal communication skills
Additional requirements:

Available to work 9 am – 5 pm EST
Access to a computer 
Reliable internet connection
Reliable and distraction-free work environment
This position is NOT for someone who:

Wants to build their own business
prefers a slow-paced work environment
Is unavailable to work during EST operating hours
Is unavailable to travel to Atlanta 5-7 times per year