TeamSnap
Customer Support
About Us
At TeamSnap, we believe that when people connect through sports, the world becomes a better place. TeamSnap is a sports and communication platform focused on simplifying youth sports. We also believe work should be exciting, teammates should be supportive, and leaders should be inspiring. We encourage our employees to bring bold ideas and humble attitudes, which has earned us recognition on Outside Magazine’s “Best Places to Work” list and Built In’s “100 Best Remote-First Places to Work.”
We’re looking for a Customer Success Specialist who shares our passion for helping customers get the most out of our TeamSnap ONE platform. If you’re ready to play a key role in ensuring a smooth experience for both new and upgrading customers, we’d love to hear from you.
As a Customer Success Specialist, you’ll be the primary resource for customers beginning their TeamSnap journey. Whether they’re new to the platform or upgrading to our latest features, sponsorships, or coaching tools, you’ll guide them through onboarding with confidence and enthusiasm. Your goal is to ensure they’re prepared for success and excited to explore everything TeamSnap has to offer. This role is ideal for someone who can manage multiple projects, build quick and effective relationships, and collaborate with Sales and Success teams.
What You’ll Do:
• Deliver an exceptional customer experience by offering expertise during onboarding and strategy calls, helping with setup, and supporting customers as they learn TeamSnap.
• Use your strong ability to understand customer needs to offer training, setup guidance, best practices, and insights into our full platform.
• Handle a variety of operational tasks through Salesforce cases, including coordinating meetings, ensuring customer tasks are completed, following up on communications, and preparing customers for launch.
What Will Set You Up for Success:
• A positive, friendly, and professional attitude.
• Strong understanding of TeamSnap products, services, and best practices.
• Genuine enthusiasm for helping customers and working with colleagues to improve product engagement.
• Excellent verbal and written communication skills.
• Previous experience in a SaaS environment.
If you’re worried you don’t meet every qualification, we encourage you to apply anyway. Everyone has unique strengths that may not be listed here.
Compensation
We are committed to fair compensation for all TeamSnap employees. The starting point for this role is $63,000, including base and bonus, with adjustments based on various factors such as experience, skills, certifications, and location. Our compensation is highly competitive within our industry.
Location
TeamSnap is fully remote, so you must be comfortable working across time zones. While we continue to expand, we currently do not hire in Alabama, Alaska, Delaware, District of Columbia, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Rhode Island, South Dakota, or West Virginia. At this time, we can only hire permanent U.S. residents.
Opportunities to Grow
At TeamSnap, we strive to create a culture of trust, accountability, inclusivity, and growth. We offer opportunities to make a meaningful impact while having fun along the way.
Total Rewards
• We are proudly remote-first and have been since 2009.
• Unlimited PTO and paid parental leave for all parents.
• Full coverage of medical, dental, and vision premiums for you and your family.
• 401(k) to support your future.
• $1,500 annual learning and development stipend.
• Company-wide gatherings in fun locations.
• Generous home office allowance.
• TeamSnap swag when you join and annual store credits.
• Monthly reimbursement for health and wellness, and more.
Working at TeamSnap
At TeamSnap, we don’t look for culture fit—we look for culture add. Explore our Culture Playbook to learn how we excel as a remote-first team, what sets us apart, and how we’re motivated by our people, our customers, and our values.
To apply for this job please visit jobs.lever.co.