Senior Field Engineer – London

What You’ll Be Doing

Design solution architecture for Teleport in a customer environment

Deploy and configure Teleport in a customer environment as well as communicate implementation best practices to the customer.

Act as a point person for all technical issues, providing triage and troubleshooting, and escalating to engineering for high complexity cases.

Develop, maintain and deliver customized training; evangelize the solution to a wider customer organization.

Plan and deliver Quarterly Business Results meetings for customers. Drive adoption within the customer organization; plan and assist with an enterprise-wide rollout of Teleport.

Maintain strong working relationships with key client stakeholders and expand relationships into other parts of the organization.

Document the customer’s business goals and challenges to align Teleport to provide the most value possible.

Serve as a subject matter expert on existing and upcoming Teleport solutions for both customers and other Customer Solutions engineers, staying up to date on the latest solutions.

Work closely with Sales and Product to identify customer needs associated with tangible upsell and cross-sell opportunities.

Collaborate with Sales and Product to provide valuable feedback for product improvement.

Support our broader Teleport customer base seeking new solutions and best practice recommendations.

£128,000 – £140,800 a year

The typical starting Total Cash Compensation range for new hires in this role is £128000 – £140800 for Levels 4, which consists of a Base Salary plus a Target Commission. Our salary ranges are determined by role, level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all UK locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

The Benefits

While many companies flaunt their benefits and perks to convince you to join their company, we believe your career is more important than that. That’s why we focus on making your day-to-day the best it can be while empowering you to achieve your goals and aspirations.

What does that mean?

– It means you’ll have the autonomy to make your own decisions and focus on what’s important to you and your role.

– It means having access to a senior team that supports you and wants to see you succeed.

– You’ll have a smart team you can learn from, collaborate with, and grow with.

– It means being able to make an impact and have a voice in the future of the feature, product or company direction. We don’t just leave you to focus on a niche. We allow you to spread your wings and take advantage of opportunities, challenging projects and exciting problems.

– It means removing the bureaucracy and red tape that stifles innovation while giving you access to all the information you need to build and take action more quickly.

– It means allowing you to have the career you’ve always wanted today, rather than having to “earn your stripes” and wait for the right moment. If you’re good enough, you’re good enough.

But we don’t stop there.

In addition to the career opportunities at Teleport, we offer a whole range of benefits that help you to maximize your future, including:

– Extensive health coverage

– Annual expense budget

– Rest & recovery policies that maximize leave and your ability to recharge

– Investment in your future with retirement savings plans

– Equity in a US $1.1-bn business

– Professional development opportunities

Do you have what it takes?

Get to use (and know) Teleport through our unique interview process

At Teleport, we do things a bit differently. And when we say we only hire top talent, we actually mean it. Because of this, our interview process is different too – and we’re proud of it. We let your work do the talking. We don’t go in for six rounds of interviews, live whiteboard or live-coding. We don’t hire people that can talk a good game. We only want the best. And for that, we need to see what you can do, in your own time, in your own way. For real.

But interviews are a two-way street. Through the project, you’ll get a real taste of life at Teleport, including:

– We’re flexible – you’ll have plenty of time to complete your project, if life gets in the way, that’s ok. We can – work around you.

– We give you autonomy – you’ll have the space and freedom to figure things out, make decisions, and problem-solve.

– We’re collaborative – Got questions?

– We have answers. You’ll have support from your team – the one you’ll be working with day in day out if you’re successful in getting the role.

– We progress careers – During the project, see how much you learn. That’s what working at Teleport is like. We like learning, on the job. All-the-time.

– We can move fast (if you can) – two weeks sound like a long time? No problem? Early submissions are fine, and we’ll keep the process moving.

Think you’ve got what it takes? We’d love to see it! Unconvinced? We can guarantee three things:

– It’ll challenge you.

– You’ll learn a lot.

– If you love the process, you’ll love working at Teleport.