IT Support Engineer

Job Description

This is a remote position.

 

Schedule:

 

Work Schedule: 40 hours a week, Monday to Friday 9am – 6pm 

 

Client Timezone: United Kingdom (GMT/BST)

Client Overview

Join a forward-thinking London-based Managed Service Provider that’s revolutionizing IT support for ambitious small and medium-sized businesses. As a trusted technology partner, we deliver comprehensive IT solutions that keep our clients’ businesses running smoothly. Our growing portfolio includes cutting-edge network infrastructure, cloud services, and enterprise-grade support solutions for companies across the greater London area.

 

Job Description

Step into a dynamic role where you’ll leverage your technical expertise to support and empower businesses across London. As an IT Support Engineer, you’ll be at the heart of our operation, using advanced remote management tools to deliver proactive solutions and responsive support. This position offers the perfect blend of technical challenge and client interaction, allowing you to grow your skills across multiple technology stacks while working independently in a modern, remote-first environment. You’ll have the opportunity to handle everything from complex network configurations to cloud-based solutions, making every day different and engaging.

 

Responsibilities

Deliver expert-level technical support for Windows 10⁄11 and OSX environments, ensuring optimal system performance

Manage and optimize Microsoft 365 ecosystems, including troubleshooting, user administration, and security maintenance

Utilize advanced remote management tools to proactively monitor and maintain client systems

Execute and automate system administration tasks using command-line interfaces across multiple operating systems

Provide strategic network support and troubleshooting for business-critical infrastructure

Handle client communications professionally through various channels including voice, video, and messaging platforms

Participate in daily coordination meetings to ensure seamless service delivery

Manage and resolve technical support tickets independently while maintaining high client satisfaction

Support network and infrastructure installations by providing remote expertise

Document solutions and maintain knowledge base for continuous service improvement

Requirements

5+ years of demonstrated technical support experience in a professional IT environment

Proven expertise in Windows 10⁄11 and OSX operating systems

Strong understanding of Microsoft 365 applications and administration

Practical knowledge of networking fundamentals and troubleshooting

Experience with remote management tools and remote support delivery

Basic Linux knowledge and command-line proficiency

Excellent English communication skills with ability to explain technical concepts clearly

Strong problem-solving abilities and analytical mindset

Professional approach to client interactions and service delivery

Reliable home office setup with high-speed internet connection

Ability to work independently while maintaining strong team communication

Adaptability to new technologies and eagerness to learn

 

Independent Contractor Perks

 

HMO Coverage for eligible locations

Permanent work from home

Immediate hiring

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