Support Engineer (Remote, Part-Time)

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), AST (UTC -4), NST (UTC -3:30)

You’ll help customers use TinyPilot’s software and hardware products. Your typical tasks will include:
Assist users who request support in TinyPilot’s Help Forum.
Assist users who email TinyPilot’s support email.
Add and maintain support articles.
Create tutorials for customers (like this one).
The time commitment is 10-20 hours per week.
Compensation

$40/hr (USD)
Location

Remote
Perks

Fully remote work
Flexible hours
Minimal meetings (once a month check-ins)
No on-call rotation
Free TinyPilot Voyager 2
Work with a growing, bootstrapped startup
Requirements

Strong written English
Comfort with the Linux OS
Comfort with common UNIX utilities (e.g., grep, curl, apt)
At least two hours of overlap with TinyPilot’s working hours (9am-6pm, New York time zone)
Nice-to-haves

Experience using a Raspberry Pi
Experience writing bash scripts
Experience using HelpScout
Hiring process

Complete an application form (link below).
If you’re a good match, I’ll send you a list a of three actual support requests TinyPilot has received, and you’ll draft responses.This should take 30-60 minutes.
If your sample answers are strong, I’ll make you an offer to work on a trial basis at full pay.If I decide not to move forward with your application, I’ll still provide constructive feedback about the answers you provided.
After a few weeks, we decide whether to continue working together long-term.
Michael Lynch, TinyPilot’s founder reads every application personally. 

If you take the time to write me a note about this specific position, I’ll send you an individualized note back, even if I decide not to move forward with your application.