Senior Business Travel Consultant – Night Shift

About Us
We’re TravelPerk, a hyper-growth SaaS platform offering companies a one-stop-shop for booking, managing and reporting business travel.

We’ve revolutionized the business travel market by offering an unrivaled selection of travel options, a powerful booking and management platform, and 24/7 customer support. It’s why we’ve become the leading all-in-one travel management solution.

Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1200 people in 9 offices across Europe and North America. In 2022 we became a ‘unicorn’ and in 2024 we raised $104 million in additional investment, with a total valuation of $1.4 billion.

We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work, one of thefastest-growing apps and tech companies, and a leading pioneer of business travel.

These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to supercharge their corporate travel.

About the Role:
We are seeking a dedicated Senior Night Shift Business Travel Consultant that is passionate about enhancing the experience of business travelers and is an expert in the Galileo GDS system.

Our Customer Care team is crucial to our company’s success and growth. We value empathetic professionals who understand our mission: making business travelers happy!

If you are a problem solver driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team.

What You Will Do:
Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently.
Arrange European and domestic travel, including flights, car rentals, and hotels.
Work independently, using your initiative to handle client inquiries and provide solutions without supervision.
Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate.
Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy.
Proactively maintain and develop client relationships, offering support throughout the entire travel process.
Provide suitable travel options and suggestions to meet client requirements.
Ensure all service level agreements are met and actively maintain the Galileo GDS queues.
Mentor and support junior team members, assisting with their queries and quality-checking their work as needed.
Support the Team Leader and collaborate with colleagues to maintain a high level of service.
We Are Looking for People Who:
Possess expert knowledge of the Galileo GDS system, including reissuing (manual & automated) tickets autonomously

Are proficient in air fares and ticketing
Have great communication skills, fluency in English, both written and spoken is essential.
Have previous experience as a Business Travel Consultant.
Are well-organized, and capable of working to tight deadlines under pressure.
Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers.
Are proactive in resolving customer queries and complaints, using their initiative to overcome problems.
Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success.
Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues.
Motivate and encourage the well-being of the team, displaying a positive attitude at all times.
Our Benefits
💰 Competitive compensation, including equity in the company;
🌴 Generous vacation days so you can rest and recharge;
💊 Health perks such as discounts in health insurance or gym allowance.
🧩 Flexibility to increase your pension plan
🥳 Unforgettable TravelPerk events, including travel to one of our hubs;
💙 A mental health support tool for your well-being;
📒 Exponential growth opportunities;
🫶 VolunteerPerk – 16 paid hours per year to volunteer for a cause of your choice.
Working Hours & Conditions
Working hours are within 8pm – 8am
An expectation of weekend working on a rotation is required
Required to work bank holidays
Role will be fully remote however you will be required to come into the Birmingham Hub for training and special events