Senior Solutions Engineer

Twingate is building a modern remote access solution that simplifies and improves the way businesses secure access to their cloud, SaaS, and on-prem resources. Twingate is backed by leading investors such as BOND, WndrCo, 8VC, Green Bay Ventures, SignalFire, and Dropbox founders Drew Houston and Arash Ferdowsi. Our investors share our belief that in a world where workforces are becoming increasingly distributed, it is critical to be able to effectively secure access to apps, data, and environments.

As part of our company culture, our belief in putting the customer first permeates our thinking in everything from our customer communications to the design process behind the product itself. If you take pride in creating delightful experiences with the customer firmly at the center of the picture, we’d love to work with you.

At Twingate, we’re passionate about building software to advance the state of the art in Cyber Security and Zero Trust Networking. We’ve built a customer-obsessed world class team of technologists who are focused on bringing the best practical approach to Zero Trust Networking to market.

Today, we are partnering with over 2500+ companies to transform how they secure themselves against cyber attacks while bringing the best end user experience to an increasingly distributed work force. If these challenges excite you, we would love for you to join us.

As a Senior Solutions Engineer, you’re an expert in technical presales & customer onboarding, comfortable working with technical products, constantly learning new skills, working with networking experts on a variety of platforms, and building great relationships with customers. In this role, you are responsible for the technical journey the customer goes on from first meeting until production roll out – building technical champions, qualifying the best solution fit and value, demonstrating capabilities, enabling customers, crafting responses to technical objections and helping customers get set up.

What will you do:

Partner with account executives & Customer Success to discover and qualify solutions that lead to strong return on investment for your customers.

Be hands-on, high-energy, and passionate about solving problems by applying the Twingate platform.

Develop custom demonstrations & content to enable our growing community of customers.

Lead deep-dive technical sessions with customer technical stakeholders on Twingate product and solutions.

Scope, communicate, and manage proof-of-concepts (POC) of solutions with customers.

Facilitate the rollout of Twingate for your customers.

Present to all levels of technical leadership with confidence and building trust with developers, enterprise architects, managers, and executives.

Develop reusable tools, content, and provide product feedback – demos, product gaps, technical guides, documentation, etc.

Qualifications:

5+ years of experience in a customer-facing technical role (i.e. sales engineer, presales, solutions engineer, solution architect, etc.)

Practical experience with MEDDIC or MEDDPICC.

Experience working with upper mid-market & enterprise customers across industries.

Excellent written, verbal, and presentation communication skills to audiences of all levels of technical, business, and organization responsibility.

Proficient running product demonstrations.

Comfortable scripting in at least one language i.e. Python, bash, PowerShell.

Comfortable using APIs such as Rest or GraphQL.

Have a practical knowledge of network technologies & protocols -familiar with TCP, DNS, etc.

Comfortable with cloud infrastructure & cloud provider technologies -Docker, K8s, etc.

Familiarity with the ZTNA / ZTA market (and adjacencies such as Internet Security, DNS filtering, DLP, CASB, PAM, etc.) is not required but preferred.

Comfortable with homelab technologies (Proxmox, NAS, Home Assistant, etc.)

Responsibilities:

Analytical thinker – you have the ability to quickly grasp complex concepts & information, you can identify root causes of problems and formulate solutions based on a synthesis of information both quantitatively and qualitatively.

Intellectually curious & learner’s mindset – you’re driven by the desire to understand unfamiliar topics, empathize with customers, understand their requirements & challenges. You like learning new skills and acquiring knowledge.

Emotionally intelligent – you are highly sensitive to others and seek to align with them.

Growth Mindset – you’re constantly seeking improvement in yourself; you think big, and use your team and customer collective IQ to improve customer outcomes. You are passionate about being a “share it all” and not a “know it all”.

You thrive in an environment where every team member is open, respectful and dedicated to making each other better.

Passionate about the success of our customers, you focus on providing an uncommonly delightful experience around you