Customer Support Manager

Customer Support Manager at UpLead
The customer success team at UpLead is looking for a remote (work-from-home) all-star who is looking for a long-term opportunity with a fast-growing company. This role is 100% remote (work-from-home).
About the Role
We’re looking for a Customer Support Manager to be a core contributor to our fast-growing organization. Our ideal candidate is technically savvy, truly cares about customer success, and has experience teaching and troubleshooting software. If you’ve worked in B2B software (SaaS) in the past that is a major plus.
The Customer Support Manager will be responsible for communicating with prospects and helping them learn more about the UpLead platform.
Responsibilities:
• Apply your knowledge to analyze, diagnose, troubleshoot, and resolve complex customer issues.
• Understand the UpLead product in depth in order to deliver the best support.
• Manage customer relationships.
• Sell UpLead as a solution.
• Escalate unresolved issues that require more in-depth knowledge to leadership and engineering in a proactive manner.
• Go the extra mile to ensure our customers love us!
Requirements
• Excellent English communication skills (fluent or native)
• 3+ years of experience in customer support, customer success, sales, engineering, product management, or similar. SaaS/Software experience is a plus.
• Self-starter, entrepreneurial, hungry, passionate, and tech-savvy
• Strong analytical, troubleshooting, and problem-solving skills
• A desire to work closely with customers in sometimes tough situations
• You’re hungry and quick to learn.
• Excellent written and verbal communication skills. You’re able to explain concepts clearly and concisely.
• You’re looking for a long-term position.
• This is a long-term opportunity, not a short time placement.
• Must be available to work in PST or EST time zone.
About the Company
UpLead is a top-rated sales intelligence tool used by fast-growing companies across the globe. In just three short years UpLead has become the go-to choice for over 3,000 companies looking to empower their go-to-market efforts. UpLead’s B2B prospecting platform offers a simple and easy-to-use software (SaaS) with undisputed best-in-class data quality for sales, marketing, and recruiting professionals to grow faster.
Awards:
#1 Rated Lead Intelligence Tool by G2
#1 Rated Lead Intelligence Tool for Ease of Use by G2
#1 Rated Lead Intelligence Tool for SMB by G2
#1 Rated B2B Sales Prospecting Tool for Ease of Use by G2
#1 Rated B2B Sales Prospecting Tool for SMB by G2
Find out more at: https://www.uplead.com