Salesforce Engagement Manager

This remote position is open to US-based professionals who are authorized to work without sponsorship.

Do you have a passion for innovation and problem-solving within the Salesforce ecosystem? At V2, providing speed and direction to our clients’ operations is our passion. To do this, we bring together a diverse and remarkable group of world-class consultants, business analysts, and developers with intellectual curiosity, a passion to grow, and the confidence to share modernistic ways of thinking. V2 delivers a unique blend of industry-specific Salesforce consulting services spanning implementations, transformation advisory and managed services. We are a Salesforce Crest Partner of 18 years and make it our mission to improve key revenue, profitability, and productivity metrics of our clients while making a significant impact on the day-to-day experiences of their employees.

We are seeking a Salesforce Engagement Manager to join our Global Team. This Engagement Manager will play a key role in our projects by providing world-class project/program management while driving strong relationships with executives and key stakeholders. Engagement Managers at V2 are responsible for leading our client engagements, gathering requirements, designing solutions, and partnering with Delivery Leadership to achieve customer goals and project deliverables. Our Engagement Managers have the opportunity to lead Enterprise-level projects at global brands while developing skills and knowledge in the areas of project/program management, management consulting, technology consulting, and solution architecture.

Adaptability and flexibility are key in this role. While our hours of operation are 8:30 a.m. – 5:30 p.m. EST, this role may require flexibility to take calls outside of core hours (contingent upon client needs).

Key Responsibilities

Drive client conversations around people, process, technology, and data-related challenges, mapping key process flows, documenting findings, and presenting recommendations to clients

Build a deep understanding of business and technology trends in key industries and demonstrate thought leadership with clients, colleagues, and the general business community

Manage the full lifecycle of enterprise-level client engagements on time and within budget through effective project governance, clear written and verbal communication, and management of client expectations

Oversee project-related documentation, in collaboration with business analysts

Translate business requirements into technical specifications

Collaborate with internal and client team members throughout the entire engagement lifecycle spanning Salesforce design, configuration, build, testing, deployment and post-go-live support

Plan for and lead key program management milestone sessions, such as CRPs, UAT, and requirements gathering

Ideal Background

4+ years (at a minimum) of relevant professional experience with a distinct record of achievement in consulting and/or program management

4+ years Salesforce.com consulting/implementation experience

Passion for solving business problems by leveraging technology

Process flow optimization and organizational change management experience within a company or as an external consultant

Proven ability to frame solution-oriented conversations that address complex business challenges across the prospect-to-cash flow

Proven ability to manage medium or large-scale projects throughout the entire lifecycle and experience working with cross-functional teams

Comfort with driving executive-level conversations and the ability to lead through influence

Ability to adapt quickly to fast-paced environments

Strong organization and communication skills (oral, aural, and written)

Analytical curiosity and demonstrated a passion for intellectual challenges

Strong business acumen

Experience working with global development teams

Experience with various project management methodologies preferred