Quality Senior Consultant – Managed Services

mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We’re not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Interested in making a rapid impact on Life Sciences organizations at the forefront of ground-breaking cures and therapies? Do you love solving business problems with technology? Are you passionate about enabling Quality Operations to make Life Sciences organizations more productive and efficient?
As a Quality Senior Consultant, you will support a group of customers assigned to you, think companies such as Merck, Bayer, Novo Nordisk, AstraZeneca, and many others. Your task will be to understand their business processes, provide guidance, discuss Vault changes, and apply all the required configurations. You will also actively collaborate with other teams at Veeva, shape ideas, enhance our delivery model, and work closely with our product management team to communicate the customer’s requirements and meet the evolving needs of the industry.
To thrive in this role, you are likely to have the ability to adapt and learn new technology. You have been configuring, supporting, or implementing software solutions. You enjoy working with customers, speak fluent English, and have strong communication and presentation skills. This is a full-time role with Veeva. Qualified candidates must be legally authorized to be employed in Hungary or Poland. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position.
What You’ll Do
Implement new features within the Veeva Quality suite at Life Sciences companies, ranging from the world’s largest pharmaceutical companies to emerging biotech
Guide customers on how to enhance their quality and compliance culture through the use of Veeva Quality suite to drive risk analysis, quality metrics, continuous improvement, and audit/inspection readiness
Think critically to help design the solution your customers request, as well as the solution they have not requested, but may need.
Act as customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer
Drive change management methodology at our customers switching from on-premise to SaaS solutions
Assist with Quality processes, including documents, Quality Events, CAPAs, Deviations, Change Control, Audits, and Training
Mentor team members and junior consultants.
Requirements
Significant experience in implementing, supporting, or administering core business and IT operations-related technology solutions,
In-depth knowledge of Quality and compliance, quality management systems, document control, and global change management
Proven track record leading implementation and/or maintenance tracks as a consultant, business analyst, or IT lead and/or business sponsor.
Influential experience in leading teams through hard decisions and negotiating compromises
Experience in working in a Consulting and/or customer-facing role, and managing customer expectations
Excellent verbal and written communication skills in English
Proven ability to work independently in a fast-paced environment, comprehending and translating business requirements, and creating corresponding solution designs
University degree or equivalent relevant experience
Nice to Have
Understanding of global quality requirements, compliance considerations, and processes for Quality process and content management, life sciences compliance, and/or computer systems validation
Direct experience with systems such as Veeva Vault, EtQ, TrackWise, OpenText, SharePoint, Documentum, FirstDoc/FirstPoint, NextDocs, and other quality information management or content management systems
Knowledge of Software Validation processes and requirements
Project management experience
Execution experience with Agile methodology and/or ACP Certification
Experience in service delivery management and/or systems implementation
Proficiency in additional European language(s)
Perks & Benefits
Health & wellness programs
Private medical insurance
1% charitable giving program
Veeva Break at the end of the year