Professional Services Consultant

There are 2 actors on a network, people and machines. Just as usernames and passwords are used by people to access machines, machine identities are used by machines to identify and access each other. Venafi is the inventor of the technology that manages and protects machine identities, the most important security initiative in our Global 5000 customers. We are Warriors!

Are you passionate about making a positive impact and protecting the world from cybercriminals? If so, you may be a natural Venafi Warrior!

How you’ll be protecting the world:

Venafi is looking for a talented Professional Services (PS) Consultant to join us as a customer-focused trusted advisor within Venafi’s Professional Services organization to protect many of the largest organizations in the world.

The PS Consultant is responsible for working closely with Venafi customers providing expert guidance throughout the entire engagement. This includes technical consultation on design, strategy, and execution of the implementation of Venafi TLS Protect Datacenter and TLS Protect Cloud Platforms. The ideal candidate is someone who has wide-ranging experience with a variety of IT related technologies, as well as experience in a consultative or professional services role. This position requires regular participation in developing, leading, and presenting technical solutions to customers at both a technical and executive level. The PS Consultant will work with Venafi staff, partners, industry experts, and customers to ensure solutions are effectively deployed, problems are addressed, and customers are successful.

The PS Consultant will expertly navigate complex IT implementations and organizations to help customers successfully achieve a mature Machine Identity Protection strategy using the Venafi Protect Datacenter and TLS Protect Cloud Platforms. In addition to in-depth experience with Public Key Infrastructure (PKI), the successful candidate will have experience with a wide variety of technologies commonly used in enterprise IT systems including user directories, databases, HSMs, load-balancers, web-servers, etc.

The ability to develop strategies for automation, including script development (eg: PowerShell) to leverage REST API frameworks is ideal. Also, experience working with major cloud providers (AWS, Azure, Google) as well as technologies common to DevOps (Docker, Hashicorp Vault, Kubernetes, Ansible, Chef, Puppet, Saltstack, etc.) are necessary to ensure customer success in securing Machine Identities in this space.

This position offers an individual the opportunity to become a leader in the emerging space of Machine Identity Protection while leveraging existing technical knowledge about a wide variety of industry technologies. This is a remote position that will require approximately 30% travel to Venafi headquarters or customer sites.

The PS Consultant will:

Serve as a subject matter expert regarding Machine Identity Protection using the Venafi Protect DataCenter and TLS Protect Cloud Platform for customers and internal teams.
Lead the design, strategy, and adoption of Venafi products in customer environments.
Identify and document best-practices, especially in areas of expertise regarding DevOps and Cloud integrations.
Identify and design repeatable designs for deployments of Venafi Protect DataCenter and TLS Protect Cloud Platform.
Work closely with customers, sales, Venafi project managers, and architects to ensure solutions meet customers’ needs, keeping all parties up to date on progress and any issues that are encountered.
Work closely with Venafi customer support and customers to troubleshoot and resolve issues.
Establish and maintain effective working relationships with customers at all levels.
Work with Venafi Product Management to ensure through feedback that Venafi products are increasingly easier to use and deploy for customers.
The ideal Venafi Warrior will be armed with:

3- 5 years of cloud software deployment experience (internal or external) across various technologies with Windows and non-Windows administration.
Experience in a client facing role with ability to make recommendations on a network.
Ability to help customers troubleshoot in their environments.
An expert understanding of Public Key Infrastructure (PKI) including technology, standards, and implementations.
Experience implementing multi-tier PKI solutions for enterprise customers including design, implementation, and support.
Experience using Docker, Kubernetes, and Hashicorp Vault (or similar DevOps tools)
Direct working experience with cloud technologies (Amazon AWS, Microsoft Azure, or Google Cloud)
IT system administration experience (systems management, networks, firewalls) in an enterprise environment.
Experience with user directory technologies for authentication (e.g., LDAP, Active Directory).
Hands-on experience with Microsoft Windows Server configuration, deployment, and troubleshooting.
Direct experience with Unix and Linux configuration and troubleshooting.
Experience with technologies that heavily use TLS/SSL encryption (e.g., F5, Netscaler, IIS, Apache, WebLogic, WebSphere, etc.) desirable.
Demonstrated proficiency with server virtualization technologies (VMWare, HyperV)
Database administration (MSSQL) experience, especially installation, configuration, and management.
A working understanding of ITIL processes and systems in an enterprise environment.
Experience and comfort working with sales, customers, and client end-user groups in high-pressure situations.
Able to prioritize and effectively manage several ongoing projects simultaneously.
The ability to identify potential issues early and escalate to management as appropriate.
Sense of urgency, self-managed, and goal-oriented attitude.
Proven technical troubleshooting ability.
Patience and listening skills.
Excellent presentation, verbal, and written communications skills.
Willingness to travel 30% within US and Canada, International travel a possibility.
Location is flexible, preference for major US city for ease of travel and proximity to customer base.
What sets you apart?

7+ years of experience working with enterprise IT environments in a PKI, Identity Access Management, or security role.
At least 1 year of experience deploying software within an enterprise environment, preferably for a software product company.
Previous experience in a consultative or Professional Services role a plus.
Industry recognized security certifications (CISSP, GIAC, etc.) a plus.
While you are busy protecting the world, we’ve got you covered!

In addition to fostering a virtual first collaborative environment, Venafi offers a benefits package that is in the top 10%. Venafi pays 90% of the monthly premium for medical insurance and 100% of the monthly premium for dental, vision, life insurance, short and long-term disability, and accident insurance for both team members and their families. We offer an open time off policy and observe 12 holidays each year. We also offer a 401(k) with company matching, company HSA contribution, 2x salary employer-paid life insurance, parental leave, pet insurance, fertility, adoption and surrogacy benefits! 

More About Venafi:

Venafi is the undisputed leader in Machine Identity Management. Why? Because we created the category and are light years ahead of anyone that would consider competing! Gartner has recognized Venafi as number one in our space and as it turns out, one is NOT the loneliest number!

Venafi is the inventor of the technology that secures and protects machine identities. The Venafi platform provides visibility, intelligence, and automation for SSL/TLS, IoT, mobile, cloud native, Kubernetes, and SSH machine identity types. Many of the largest organizations in the world use Venafi.

Billions of dollars have been spent protecting usernames and passwords and almost nothing managing machine identities—organizations are just now realizing that managing and protecting machine identities is as important as managing usernames and passwords. The bad guys know this and are using stolen or forged machine identities in their cyberattacks. In fact, Gartner says 50% of network attacks will use machine identities.

Come help us protect the world!