Operations Assistant | E-Commerce

Are you a detail-oriented professional passionate about delivering exceptional service in a fast-paced e-commerce environment? Veta Virtual invites you to join our remote team, supporting one of our Top Clients: a creative and innovative US-based brand. Play a key role in managing operations, ensuring customer satisfaction, and helping the brand grow through exceptional support and professionalism.

About Us:
At Veta Virtual, we redefine business support by providing tailored solutions across industries like e-commerce, healthcare, and professional services. Since 2021, our people-first approach has enabled us to build meaningful client relationships while delivering excellence. As we continue to grow, we’re looking for driven professionals to join our mission-driven team.

Your Role as an Operations Assistant:
In this role, you’ll be at the heart of operations, supporting order management, customer interactions, and business development. Your responsibilities include:

Order Fulfillment & Tracking: Process orders, coordinate with warehouses, confirm with vendors, and ensure timely dispatch and delivery.
Customer Relationship Management: Communicate professionally with wholesale clients and retail outlets via email, providing timely updates and building trust.
Invoicing & Reporting: Handle invoices through QuickBooks Online and ensure accurate record-keeping for all transactions.
E-Commerce Support: Engage with the Faire Marketplace, respond to customer inquiries, and participate in monthly marketing meetings.
Upselling Opportunities: Proactively identify subtle ways to promote the brand and enhance customer loyalty.
What You’ll Need:
Experience: 3+ years in a relevant role such as virtual/operations assistance, customer service, or e-commerce support.
Tech Skills: Proficiency in QuickBooks Online, online marketplaces, and navigating digital tools.
Communication: Excellent email etiquette and relationship-building skills with a fun, kind, and professional tone.
Attention to Detail: A strong focus on accuracy, especially with numbers and order details.
Trustworthiness: Ability to handle sensitive financial information with integrity.
What We Offer:
Competitive Salary: $1,200–$1,500 USD per month, depending on experience.
Flexible Work Environment: Fully remote role with an 8-hour shift (Monday–Friday) based on US PST.
Paid Time Off: 3 weeks of PTO plus US holidays to support work-life balance.
Supportive Culture: Be part of a mission-driven team dedicated to excellence and collaboration.
Our Values:
Growth Mindset: Turning challenges into opportunities.
Fearless Integrity: Acting with honesty and transparency.
Execution Excellence: Striving for the highest quality.
Compassionate Connection: Building meaningful relationships.
Reliability and Trust: Being dependable and responsible.