Walter
Walter
Description
Get ready for your next remote opportunity with WALTER!
We’re partnering with a fast-growing start up on a mission to help companies save money, streamline vendor relationships, and optimize their technology spend. The company’s clients range from high-growth startups to mid-market companies, specializing in strategic negotiations, software license optimization, and vendor consolidation.
They are hiring their first Senior Customer Success Manager (CSM) to help scale customer relationships, drive value, and continuously improve internal processes. If you thrive in a start-up environment, open to wearing many hats, and working hands-on with a proactive team, we want to hear from you!
The Role
As the first Senior Customer Success Manager, you’ll be at the heart of client delivery and vendor strategy. You’ll be responsible for managing and growing relationships with existing customers, ensuring they achieve measurable outcomes from our services. You’ll also collaborate closely with vendors and internal teams to ensure our recommendations are not only cost-effective but strategically aligned with client goals. This is a high-impact, high-visibility role where you’ll shape the customer experience, influence vendor strategy, and help build our CSM function from the ground up.
Key Responsibilities
Own and nurture post-sale relationships with a portfolio of clients
Serve as a strategic advisor, helping clients implement recommendations and capture savings
Track key performance indicators (KPIs), savings outcomes, and renewal milestones
Build and maintain relationships with key software vendors
Identify vendor trends and escalate risks or opportunities internally
Work with clients to audit, rationalize, and streamline their software tools
Provide insight into usage, license tiers, overlap, and consolidation opportunities
Stay current on SaaS trends and emerging technologies relevant to our client base
Partner with the internal team to deliver a seamless client experience
Help establish CSM playbooks, client reporting frameworks, and communication cadences
Contribute to the continuous improvement of our client success strategy
Requirements
5+ years of experience in customer success, account management, procurement consulting, or SaaS strategy
Proven track record of managing and growing client relationships with smb and mid-market customers
Deep understanding of software procurement and SaaS licensing
Exceptional communication skills
Analytical mindset with a knack for identifying savings opportunities and translating data into action
Comfortable in a startup or high-growth environment; self-starter with a builder mentality
Bonus: Experience working in procurement, finance, IT strategy, or vendor management
Benefits
Work directly with the founder and play a key role in shaping the future of the company
Help companies make smarter decisions and save meaningful dollars on tech spend
Flexible remote work environment with a tight-knit, mission-driven team
Competitive compensation, performance-based bonuses, and equity opportunities
Room to grow—this role can evolve into a leadership position as we scale
To apply for this job please visit apply.workable.com.