webfx.com
Customer Support
Hello! We are WebFX, a U.S.-based, revenue‑driven marketing agency that supports the entire customer journey. Recognized nine times as one of the best places to work, we’d love the chance to get to know you. Our team has quickly grown to more than 700 members across six U.S. offices, over 20 states, and several countries worldwide, including teams in Guatemala and South Africa.
As WebFX and its subsidiaries — such as Nutshell CRM, SEO.com, and TeamAI — continue to expand, we remain focused on strategic, sustainable growth. That starts with building an exceptional team, and that’s where you come in.
We’re looking for people who want to join our mission of delivering complete, world‑class revenue marketing solutions to mid‑size businesses around the globe. We’re passionate about what we do, committed to our clients’ success, and eager to work with people who take pride in their work and want to be part of a company that values that pride.
Why join WebFX?
No matter where you live, you’ll receive the same culture and benefits. Along with a competitive base salary, we offer profit‑sharing, performance bonuses, and health insurance (including dental, vision, and telehealth). We support your growth with advanced training in organic SEO, local SEO, PPC, Google Analytics, long‑term career paths, and ongoing learning bonuses.
Additional benefits include:
• Long‑term stability for every team member, regardless of role or location
• A people‑first culture with strong support during difficult times
• Long‑lasting relationships with clients and colleagues thanks to extremely low turnover
• Remote‑work flexibility to save time and money
• A fully equipped home office setup: computer, dual monitors, headset, high‑speed internet, generator, and more
• Full access to our proprietary in‑house tools and many external platforms
• The chance to join a fast‑growing company that works only with values‑aligned clients
• Merit‑based promotion and annual raises
• Virtual professional development and team‑building events
• An invitation to FXFest, a fully paid travel week to our headquarters after one year
• Participation in FXBuilds, our global philanthropic initiative
• A true sense of community — every team member is equally valued, and we celebrate milestones together
What you’ll receive
World‑class training and continuous development
• All new team members begin with our Bootcamp training program to learn essential skills
• Mentorship from award‑winning developers, designers, and marketers, plus access to top online training
• Ongoing training sessions, monthly lunch‑and‑learns, and department‑specific updates
• Learning bonuses through FXLearns for each completed module
• Access to proven processes developed through work with more than 1,500 clients
Growth opportunities
WebFX has doubled in size over the past five years and offers many advancement opportunities for those who meet or exceed expectations. We prioritize internal promotion — 95% of our promotions come from within — and provide clear career paths so you always know what’s needed to advance. You’ll be encouraged to grow in your specialty, while other experts handle adjacent tasks so you can focus on what you do best.
Nutshell is a Google Premier Partner with U.S. offices and teams in Guatemala and Cape Town through WebFX South Africa. We’re continuing to expand internationally and aim to double in size by 2030 to become a publicly traded tech company. We now have teams in more than 18 countries, many of whom have been working with us remotely for over a decade.
Wherever you are, we’d be excited to have you join our mission to deliver outstanding digital marketing solutions to mid‑size businesses worldwide.
Why choose Nutshell
Along with a competitive salary, we offer performance and learning bonuses, digital marketing training, long‑term career development, health insurance, and many other benefits.
These benefits include:
• Long‑term stability — many of our international team members have been with us for over 10 years
• A supportive, people‑centered environment
• Low turnover and strong client and team relationships
• A community‑driven culture that values everyone
• Access to virtual events and professional development
• An invitation to FXFest after one year
• A fully equipped home office setup
• Flexible scheduling options
• The chance to work with values‑aligned clients
• Access to proprietary tools and third‑party platforms
• Merit‑based promotions and annual raises
• The opportunity to make a global impact through FXBuilds
What you’ll receive
Growth opportunities
Our organization has grown more than 250% over the past three years, both locally and internationally. There are many merit‑based promotions, and we are committed to developing and advancing our internal talent — 95% of promotions come from the existing team. We offer a clear career path so you always know what you need to progress.
Who we’re looking for
Education
• Bachelor’s degree preferred
• Pre‑employment testing required
General knowledge
• Fluent English (written and spoken)
• Comfortable with object‑oriented and procedural programming
Qualities
• Efficient and task‑oriented
• Focused on strong communication and bug resolution
• Professional, reliable, detail‑oriented, and self‑motivated
• Solid problem‑solving skills
• Strong customer service attitude and empathy
• Excellent attention to detail
• Ability to write processes and simplify technical concepts
• Able to understand urgency and prioritize effectively
• Bonus: experience in technical support, sales, or account management
• Bonus: knowledge of CRM, email, or helpdesk tools
Your responsibilities
• Ensure each request includes the necessary information and fill in gaps when needed
• Test and reproduce reported bugs
• Assign and sort tickets to the appropriate team member
• Update documentation, processes, and procedures
• Publish guides and FAQs in the app
• Independently manage and close Level 1 support tickets
• Manually test new features and fixes
• Communicate clearly when a ticket requires clarification
• Provide weekly KPIs such as ticket volume and completed tickets
• Track and report usage of help guides
Compensation
• Based on experience
• Annual merit‑based raises
Work hours
Asia (Philippines / Indonesia): 3:30 AM – 12:00 PM EST, Monday–Friday
Africa / Europe (Ghana, UK, Ireland, Kenya): 6:00 AM – 2:30 PM EST, Monday–Friday
Americas: 8:00 AM – 4:30 PM EST, Monday–Friday
Check out our culture on Instagram, Twitter, and Facebook.
Please submit your CV or résumé in English.
You only need to apply once, even if multiple positions interest you — we will consider you for all suitable roles.
To apply for this job please visit jobs.lever.co.