Client Success Specialist (Chinese/English)

WOO operates a centralised exchange WOO X and a decentralised platform WOOFi, democratising access to top-tier liquidity and exceptional trading execution while keeping costs competitive. Our native token, $WOO offers token holders a unique position to participate, engage, and maximise the benefits of both the DeFi and CeFi ecosystem. Our team of highly-selected 170 employees is located in 12 cities worldwide 🚀

Our vision is to inspire confidence, higher performance, and joy in every user. We have a mission to provide the best liquidity on the best terms. We compete not just on price execution but also on integrity, user experience, innovative tools, and global opportunities.

About the opportunity:

We are looking for a Client Success Specialist who can join us along this mission and vision. You’ll become an integral part of the Customer Support team, which is in charge of end-to-end supporting 2B/2C clients. Interested? Keep on reading!

What you’ll be working on:

Proactively engaging with clients to understand their needs, goals, and challenges.
Providing timely and accurate information about our platform, services, and market trends.
Troubleshooting and resolving clients’ problems, ensuring a positive resolution and a high level of satisfaction.
Collaborating with other teams to ensure clients receive comprehensive support.
Developing and delivering educational materials to help clients understand our platform features and best practices.
Gathering and analysing client feedback to identify trends, areas for improvement, and opportunities for innovation.
Why work with us:

Join us in realising our vision in advancing decentralisation, and leading innovation in CeFi and DeFi. Enjoy work flexibility, a supportive team, and an environment that nurtures your ideas. Plus, expect a performance-based annual bonus for all contributors at WOO 💪

About you:

Proven experience in a client success or customer support role in the crypto industry for at least 1-2 years.
Experience with handling tech-related requests (for example, previous experience with API trading, checking backlogs, etc.).
Excellent communication and interpersonal skills.
Fluent or bilingual proficiency in English (additional languages are a plus).
Problem-solving mindset and the ability to thrive in a fast-paced environment.
Basic knowledge about trading and familiarity with using the most popular crypto exchanges.
Familiarity with regulatory compliance in the cryptocurrency industry will be a plus.
Able to work 9-5 UTC+8 from our Taipei Office.
Getting the job

We’re actively seeking talented individuals to join our team outside of our typical hiring schedule. This proactive approach allows us to connect with exceptional candidates like you even before specific positions become available.

On average, successful candidates go through five rounds of interviews and tests. Our hiring process begins by meeting with our People Team, who help facilitate the process of placing you in your new role. You can expect to share your experience and ideas in online video interviews with our hiring team, made up of management and potential new colleagues.

Submitting your resume now ensures that you’re first in line when new opportunities arise. By doing so, you’ll have a head start in the selection process and get a chance to showcase your skills and experience.