Customer Service Representative

Description

We’re looking for an outstanding Customer Service Representative to join our growing team. Our product has 30 million teachers and student users. This job is a unique opportunity to make a big positive impact in the education field.

 

Your key responsibilities:

Assist customers in navigating the Wordwall website by responding promptly to customer inquiries and provide technical support through email

Effectively address billing and invoicing inquiries

Record and communicate customer feedback to drive continuous product improvement

Coordinate and deliver an individual project; recently we’ve had help centre maintenance, teacher training, school licence renewals and product testing.

Requirements

Passion for delivering exceptional customer service and problem-solving

Minimum of 3 years’ experience as an international-facing customer service agent

College/university degree

Excellent written and spoken English (C1/C2 level)

Proven ability to work independently in a remote role

Strong attention to detail and organization

Proficient in IT office skills with the ability to troubleshoot simple IT problems

Reliable internet connection and a suitable home office environment

Willingness to work in shifting schedules, including some unsocial hours

Also desirable:

Supervisory or team leader experience in a customer service environment

Teaching experience

Has work experience in languages outside your native tongue

Benefits

PHP 28,000 / month

30 days paid time off per year

Fully remote role #LI-Remote

Company profile

 makes creating custom teaching materials easy. Teachers can simply enter the content appropriate for their class – keywords, multiple choice questions, images – to create engaging educational activities such as game-show quizzes, flash cards, crosswords, labelled diagrams and arcade games.

 

We seek to disrupt the publisher-driven model of paid-for “professionally” made educational content by putting high-quality content creation in the hands of teachers, and making that teacher-made content freely accessible through our online community.

 

We are a small team with big ambitions, who work remotely across the world. We’ve got a product that works, and we’re building for the long-term. We want people who want to stick around, grow with us, and help make games-based learning accessible to all.

 

We value diversity within our team. We support flexible working arrangements.

 

Real applicants only – please do not contact us if you represent an agency.