Wordwall
Customer Support
Description
We’re looking for an outstanding Customer Service Representative to join our growing team. Our product has 30 million teachers and student users. This job is a unique opportunity to make a big positive impact in the education field.
Your key responsibilities:
Assist customers in navigating the Wordwall website by responding promptly to customer inquiries and provide technical support through email
Effectively address billing and invoicing inquiries
Record and communicate customer feedback to drive continuous product improvement
Coordinate and deliver an individual project; recently we’ve had help centre maintenance, teacher training, school licence renewals and product testing.
Requirements
Passion for delivering exceptional customer service and problem-solving
Minimum of 3 years’ experience as an international-facing customer service agent
College/university degree
Excellent written and spoken English (C1/C2 level)
Proven ability to work independently in a remote role
Strong attention to detail and organization
Proficient in IT office skills with the ability to troubleshoot simple IT problems
Reliable internet connection and a suitable home office environment
Willingness to work in shifting schedules, including some unsocial hours
Also desirable:
Supervisory or team leader experience in a customer service environment
Teaching experience
Has work experience in languages outside your native tongue
Benefits
PHP 28,000 / month
30 days paid time off per year
Fully remote role #LI-Remote
Company profile
makes creating custom teaching materials easy. Teachers can simply enter the content appropriate for their class – keywords, multiple choice questions, images – to create engaging educational activities such as game-show quizzes, flash cards, crosswords, labelled diagrams and arcade games.
We seek to disrupt the publisher-driven model of paid-for “professionally” made educational content by putting high-quality content creation in the hands of teachers, and making that teacher-made content freely accessible through our online community.
We are a small team with big ambitions, who work remotely across the world. We’ve got a product that works, and we’re building for the long-term. We want people who want to stick around, grow with us, and help make games-based learning accessible to all.
We value diversity within our team. We support flexible working arrangements.
Real applicants only – please do not contact us if you represent an agency.
To apply for this job please visit apply.workable.com.