Business Operations

About the job:
Full-time
About WorkOS:

WorkOS is a developer platform that helps make apps Enterprise Ready. We build tools and services for developers to help them implement features like Single Sign-On, Directory Sync and Audit Logs. We’re a fully-distributed team with employees across US time zones. We’re well-funded, having raised an $80M Series B. Customers include Vercel, PlanetScale, Loom, Perplexity and many more of today’s fastest-growing SaaS companies.

About the role:

WorkOS is growing rapidly and looking for a Business Operations hire to join our team. In this role, you will have the opportunity to use your analytical and strategic skills to collect and analyze data, identify areas for improvement, develop success metrics, and collaborate with cross-functional teams to drive growth in our business. You will also be responsible for developing and maintaining reports and dashboards to communicate insights to stakeholders.

You’ll work in different areas of the user journey from acquisition, user engagement, retention, self-serve conversion, and customer expansion, deeply understanding the data to help inform our strategy and make recommendations to drive growth of the business. Stakeholders you will work closely with are our Execs, Product, Engineering, Sales, and Marketing. 

Responsibilities
Define, implement and maintain the key success metrics for our product
Develop reports and dashboards to visualize data, analyze and communicate insights to stakeholders
Collaborate with stakeholders to identify opportunities for improvement and growth
Build predictive models to forecast customer behavior, product performance, and financial metrics (e.g. CAC, net retention, ACV, etc.)
Identify trends and patterns in customer data to inform product roadmap and strategy
Qualifications
3+ years of experience in data analytics or business operations in the B2B SaaS industry
Strong proficiency in SQL, Excel, and at least one programming language such as Python or R
Experience with data tools such as Mode, Snowflake, Jupyter, dbt
Strong analytical and problem-solving skills
Excellent communication and collaboration skills
Experience with A/B testing
Testing and experimentation with usage-based pricing models
Benefits (US only) 💖

At WorkOS, we offer resources that emphasize personal and familial well-being. We offer healthcare coverage for you and your family, including medical, dental, and vision. We offer parental leave, paid-time off and fully remote working arrangements.

Benefits include:

– Competitive pay

– Substantial equity grants

– Healthcare insurance (Medical, Dental and Vision) for you and your family

– 401k matching

– Wellness and fitness monthly allowances

– PTO + paid holidays + unlimited sick leave

– Autonomy and flexibility with remote work