$30 per hour/40: Customer Support for WordPress Plugin

Responsibilities

› Responding to customer support inquiries
› Adding to and improving our documentation
› Aggregating customer feedback and assisting us with development/product roadmap decisions
› Writing concise bug reports based on support tickets that are a result of bugs in WP All Export or WP All Import
› Testing development versions of WP All Import and WP All Export
› Developing add-ons for WP All Import

Requirements

The only thing we care about is the ability to provide high-quality customer support to our clients. The more of these boxes you can tick the better, in descending order of importance:

› Minimum availability of 40 hours per week.
› Flawless written English.
› Expert-level WordPress knowledge. Extensive experience with WordPress including troubleshooting, debugging, plugin development, and WordPress database structure.
› At least intermediate-level PHP knowledge. Ability to write PHP functions, work with arrays, and make use of our API: http://www.wpallimport.com/documentation/developers/execute-php/, http://www.wpallimport.com/documentation/developers/action-reference/, and http://www.wpallimport.com/documentation/addon-dev/overview/
› Fast and hands-on learner. Able to quickly become familiar with our software and learn new things about WordPress, PHP, and related technologies.
› Experience with WooCommerce.
› Familiarity with XML and CSV file formats and XPath.
› Debugging and troubleshooting WordPress themes and plugins by looking into their code and the database.
› Ability to produce tutorial videos.

Send an email to inbox@soflyy.com. Use ‘Hiring – Customer Support’ as the subject of your email.