WordPress Sales Support Specialist

Will you be our newest WordPress Sales Support Specialist?

 

We are looking for a WordPress Sales Support Specialist to promote high-quality WordPress plugins and themes that contribute to the overall success of WPMU DEV products.

 

You will join an ongoing and expanding team of sales enthusiasts who work collaboratively with all areas of the company to make sure we stand out from the rest!

 

The person we’re in search of will have intimate knowledge of WordPress and experience using a broad range of plugins and themes and will manage Accounts and Sales-related communications.

 

We’re looking for a person who will be able to also work on weekends and is available to work on the following schedules:

 

10:00 pm – 6:00 am UTC

3:00 pm – 11:00 pm UTC

Responsibilities

Leads generation

Providing support to customers and members by identifying solutions to their WP-related concerns through our communication channels (email, chat)

Providing customer service and managing customer accounts

Providing product knowledge and promoting WPMU DEV products.

Maintaining meticulous CRM hygiene while monitoring and nurturing sales leads through consistent follow-up email correspondence.

Managing inbound and outbound sales communications.

Conducting Zoom calls with potential and existing clients.

Qualifications

Essential attributes and experience required:

Have a really good familiarity with WordPress, including themes and plugins

Superb interpersonal skills, including the power to swiftly build rapport with current customers

Proven experience in sales and accounts and billing support

At least 1-year of experience in any Sales Support position

Proficient in English: Verbal and Written

Proficient in spreadsheets and data entry

Enjoy collaborating with others, and don’t back down from a challenge

Typing skills

Strong communication skills

Love people and love yourself!

We like all staff to be working 40 hours a week, but if you did want to work more hours, that’s also cool with us.

SKILL-SET

WordPress, Customer Support, English language, Communication, Sales, Data entry, Google Sheets

 

Job benefits

Why Join us?

Growth-oriented culture.

Excellent compensation with competitive benefits and rejuvenation time-off.

Flexible work environment.

Training, tools and support will be provided to help you to perform your job.

Limitless learning opportunities by working with cutting-edge tech stacks and a diverse, talented team.

28 days of paid leave per annum (up to 35 days).

Opportunities for paid travel to attend WordCamps and other industry conferences.

Long service leaves (3 months off paid) after you’ve been with us for 10 years.

Annual bonus based on company growth targets

Technology budget that can help you upgrade the tools you use for your job; the longer you serve, the higher the budget.

General expenses budget yearly that can be used to help you become more productive; the longer you work, the more you get.