Client Success Associate

What you’ll bring to the team

Passion for client support and the role it plays in making a client-centric team successful.
Significant experience in client success, account management, relationship management, consultancy or software implementations roles.
Demonstrated ability to partner with clients at a senior level and manage the demands of multiple client accounts.
A techie at heart and a self-starter who thrives in a fast-paced, virtual and autonomous environment.
Passionate about client success and making life simpler with technology.
Have impeccable follow through skills – you have a pulse on client needs and can set expectations on delivery and next steps.
You’re great at explaining things to people, and have flawless written English.
Knowledge and understanding of financial instruments (equities, bonds, derivatives etc).
Excellent organisation, project management and time management skills.

Bonus Points

Understanding and interest in regulatory compliance.
Basic coding experience to help with data manipulation.
Experience in a fintech, startup, or tech firm.
Knowledge of other languages.
Familiarity with applied use of graphics interchange format files.

We don’t expect you to tick every box; if you get warm fuzzy feelings about what we’re trying to achieve at FundApps, then we want to hear from you!

Salary: $75,000-85,000

Benefits – Life at FundApps

🕐 Flexible working – Choose a work from home/office arrangement that suits you
👶 26 weeks leave for all new parents regardless of gender, location or family structure
🎓 $1,300 learning budget each year and unlimited professional development leave
🍏 Private medical and dental insurance
💚 Wellbeing benefits such as mental health coaching and a Headspace subscription
💰 Peer micro-bonuses through Bonusly
🚢 25 days holiday leave + an extra day next year if you use it all + an extra day after 3 & 5 years
🧳 5 Years @ FundApps – additional 4 week paid holiday leave during your 5th year as a FundApper
❤️ Unlimited volunteering leave
🎁 Birthday off
😷 Unlimited sick and compassionate leave
💡 Peer-led ‘Brown-bag lunch’ learning sessions

👩🏾🌈👦🏼🌏👵🏼👳🏽👽