Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8)
You were born a problem solver, have a technical mindset, and you love helping people.
You’re available most days for a 4 hour shift before 3 PT (6pm ET).
You have a working knowledge of Google Sheets & Excel.
Your shift will include weekends and you’re comfortable with this requirement.
You’re so passionate about diving into products that of course you’ll read every help center article (and suggest improvements).
You have 1+ years of customer support experience or a background that makes you a perfect fit.
Up-to-date LinkedIn profile.
Bonus points for:
Background in or passion for personal finances or small business finances.
As a Tiller CS Specialist you will:
Gain a deep understanding of Tiller and our products.
Spend most hours of your workday in Intercom, our support messaging tool, or Discourse, our community forum, responding to customer and community inquiries.
Develop additional support content & resources based on customer needs.
Assist in developing the customer success program at Tiller.
Track, measure, and share customer support performance & metrics.
A few employee perks:
Work from anywhere.
Awesome, supportive colleagues who know how to have a good laugh together.
A new Mac to help you do your best work.
Tiller is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
An optional, and at our discretion, 6 week trial paid contractor period (you use your own laptop).
As an employee, initially part time (20 hours weekly) transitioning to full time.
Pay starting at $15 per hour. Upon successful employee & training milestone completion compensation will be in the $17 to $20 per hour range usually within the first 6-12 months.
This is an hourly position with direct deposit paychecks once per month.
To apply for this job please visit docs.google.com.