We’re looking for people who fit our values:
1 – Focus on impact:
We know our growth is dependent on increasing the value we deliver to customers. We focus our energy on improvements that will make a real difference, with a desired outcome made clear up-front. We expect everyone to understand why they are working on a particular activity or objective, to be clear on how it will benefit the business and our customers.
2 – Be proactive and dependable: Everyone can solve problems and remove barriers to growth — both personally and for the company. We are quick to raise issues and ideas, and to recommend next steps. We make it easier for others to feel they can depend on us by being proactive in our communication and action.
3 – Pay attention to detail: We believe the quality of everything we do is a competitive advantage. We expect high attention-to-detail, whether it’s in how we write an email, review our analytics, or design the site. We delight in getting the details right, even in internal documents. High attention to detail isn’t something you turn on and off — it’s an attitude.
4 – Always look to improve:
We survive and grow by constantly looking for opportunities to improve our solutions, our processes and ourselves. We own our mistakes, using them as an opportunity to learn what changes we should make to processes and tools. We expect our people to proactively look for opportunities to develop and improve our own performance.
5 – Enjoy the journey: We consider our health and families to be more important than work. We ensure no-one feels that they are frequently required to work excessive hours. We support each other in overcoming problems and achieving work and life goals. We’re positive and enthusiastic — helping everyone feel energized to take us to the next level. We don’t pin our happiness on the attainment of a particular end goal – we delight in every step along the way.
Is this role right for you?
If you answer ‘Yes’ to all the below, this role is perfect for you!
Would you enjoy helping teams to document their business processes in really easy-to-use way?
Are you able to write clear and easy-to-follow content in English?
Would you like to work in a fast-growing software business?
Are you keen to work remotely?
Do you like to ask questions to understand how you can make a greater impact?
Do you practice regular self-improvement / personal development?
Do you believe attention to detail is super important, and something you are passionate about?
Do you like solving problems on-the-fly by collaborating with others?
Do you love a good checklist?
Do you live in a timezone between-5 UTC (e.g. East Coast USA) and +3 UTC (e.g. Istanbul)?
Are you looking to work 40 hours per week?
Would you enjoy talking directly to business owners and leaders to help them solve their biggest challenges?
Your responsibilities in this role will include:
Conduct “Demo and setup” calls to qualify prospects and help them decide where to start
Conduct “Implementation” calls to design, improve and review processes and onboarding
Conduct “Impact review” calls to help customers review the impact, reflect on progress, and plan next steps
Help customers to turn plans, videos and notes into AirManual checklists
Review customer checklists and suggest improvements
Offer and agree additional process design support on a done-with-you / done-for-you basis (beyond what we provide initially for free)
Manage and follow-up prospects in our CRM
Support large accounts in increasing their value and growing their usage
Respond to support queries
Don’t worry if you aren’t clear on what some of the activities above will involve! As you would expect, we have our documented processes to help guide you on how to perform each task.
What we’re offering
We strive to make our companies the best place to work.
We are doing this by being the best product in the market, building a great diverse team, encouraging great work-life balance (including taking lots of annual leave), being family-friendly, having fun, and maintaining a strong culture of continuous improvement (business and personally).
“I’ve made such a good decision in joining AirManual!” — Daniel (Engineering, AirManual)
“Nowhere else compares! This is such an amazing company to work for.” – Pragyan (Engineering Team, Spidergap)
“This is the best work-week I have ever had. I love it here.” – Julia (Product team, Spidergap)
“I didn’t think I’d ever be able to say with honesty that I LOVE working a ‘desk job’, but Spidergap has been transformative in the way I think about work. And life. My experience here has changed me for the better, professionally and personally.” — Joey (Sales & Support team, Spidergap)
Competitive salary. We calculate a competitive salary that represents the typical salary(50th percentile) for your role, experience and location. This is typically in the range of £28,000 — £38,000 for this role.
Work remotely. As long as your internet connection is excellent and you’re able to collaborate when needed, you’re free to work from any location you wish
Flexible working. You’ll need some set hours in which to collaborate with the team, but we’ll do our best to be flexible so you can support your family, friends and/or hobbies!
Annual all-staff meet-up. Previous locations: Iceland, Barcelona, Berlin
Generous paid vacation, inclusive of public holidays (40 days if working 40 hours per week)
4 months paid maternity/paternity leave
Family-friendly work environment. Both co-founders work from home and have young children so we understand the challenges and what helps!
Health membership contribution (that you can use to pay for the gym or equivalent)
Bring your own device contribution. We’ll make sure you have the equipment you need to work efficiently.
Pension contribution. Typically 10%, depending on country laws.
Please note, due to local employment and/or international laws, we cannot currently employ people based in Brazil, France, North Korea, Iran or UAE.
To apply for this job please visit podio.com.