Senior Operations Manager, Installation Services

One Goal, One Passion – Growth is Everything at Window Nation

Recruiting the best talent is one of Window Nation’s main goals. With growth always being our number one priority, we’re committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion – Growth is Everything at Window Nation.

Reporting to the Senior Director, Installation Services, our Senior Operations Manager, Installation Services is responsible for training and coaching branch leadership in new markets and partnering with leaders in underperforming locations to improve performance. The Senior Operations Manager will work with new branch leaders to understand the daily/weekly/monthly/quarterly operational responsibilities of running a branch to include pipeline management, inventory efficiency, expense control, staff management/development, and customer experience. To support existing markets, the Senior Operations Manager will use data to identify struggling branches, conduct needs analyses to unearth areas of improvement, and work with the related stakeholders to correct those things contributing to the low performance.

This role creates/supports short- and long-term strategies for new and existing markets and, as such, must direct, coach, and positively influence people leaders who may not report directly to this position.

Core Role Responsibilities

Train and guide branch leadership on how to develop, execute, and manage the branch operational plan

Assess the effectiveness of existing practices and management routines when assisting underperforming branches or markets; make recommendations for change as necessary

Assist in improving and achieving production adherence to schedule by monitoring daily production downtime and operations efficiency, troubleshooting process and equipment operability issues, identifying root causes, and implementing solutions

Train and guide on P&L expectations and branch margin and profitability targets; recommend, implement, and monitor actions to increase revenue generation and profitability  

Train on maintaining branch expenditures within budget guidelines; examine current practices in underperforming branches and identify areas of improvement

Train and guide on reviewing and analyzing branch performance data

Motivate leaders and inspire excellence; embody our Core Values 

Ensure positive customer relationships is a priority and focus; assist leaders in identifying, monitoring, and managing customer service standards

Collaborate with the regional leadership to identify, develop, and implement best practices and SOPs for underperforming branches

Basic Qualifications

4+ years of progressive leadership experience; 3+ years in Operations Manager role or equivalent

7+ years of service industry experience

3+ years of experience in managing the financials of a branch/P&L

Driving record that meets company’s insurance standards

Preferred Qualifications

Bachelor’s degree

Experience with service and installation programming preferred 

Experience with service and installation Management or related field 

Ability to accurately measure the dimensions and determine installation processes for windows and doors 

Knowledge of applicable building codes and construction techniques 

Previous work experience recruiting independent contractors 

High proficiency-level in Microsoft Office Suite 

Expertise in CRMs; Salesforce or MS Dynamics experience a plus